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About Watercare

Each day, we supply around 354 million litres of water to Auckland and treat around 392 million litres of wastewater to a high standard. We draw water from 23 sources, treat it and deliver it to homes and businesses via a vast network of pipes. We also collect, treat and dispose of wastewater, including trade waste from industry.

We work to ensure the Auckland of tomorrow and its people continue to enjoy dependable services by planning, constructing, and delivering new water and wastewater infrastructure in a cost-efficient manner.

Who we serve

We provide water and wastewater services to around 1.4 million people in the Auckland region. In Papakura, we provide bulk services to Veolia Water that manages the local network and retails services to the local community.

Who we are owned by

We are a council controlled organisation, wholly owned by the Auckland Council. The council appoints our board of directors who in turn appoint our chief executive.

Customer contract

We aim to provide the best standard of service and value in delivering water and wastewater services to the Auckland region.

Our customer contract explains your rights and responsibilities as a customer, and our commitments to you in providing safe and reliable water and wastewater services.