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About Watercare

Each day, Watercare supplies around 370 million litres of drinking water to the people of Auckland and treats around 350 million litres of wastewater and trade waste. The company draws water from around 30 sources, treats it and delivers it to homes and businesses via a vast network of pipes. It also collects, treats and disposes of wastewater, including trade waste from industry.

The company also works to ensure the Auckland of tomorrow and its people continue to enjoy dependable services by planning, constructing, and delivering new water and wastewater infrastructure in a cost-efficient manner.

Who we serve

Watercare provides water and wastewater services to around 1.3 million people in the Auckland region. In Papakura, the company provides bulk services to Veolia Water that manages the local network and retails services to the local community.

Who we are owned by

Watercare is a council organisation, wholly owned by the Auckland Council. The council appoints the company’s board of directors who in turn appoint the chief executive.

Customer contract

Watercare aims to provide the best standard of service and value in delivering water and wastewater services to the Auckland region.

Watercare's customer contract, called Working with you, explains your rights and responsibilities as a customer, and our commitments to you in providing safe and reliable water and wastewater services.

  • Find out about Watercare's customer contract Working with you 

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For emergencies call (09) 442 2222

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