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Each day, Watercare supplies around 370 million litres of drinking water to the people of Auckland and treats around 350 million litres of wastewater and trade waste. The company draws water from around 30 sources, treats it and delivers it to homes and businesses via a vast network of pipes. It also collects, treats and disposes of wastewater, including trade waste from industry.
The company also works to ensure the Auckland of tomorrow and its people continue to enjoy dependable services by planning, constructing, and delivering new water and wastewater infrastructure in a cost-efficient manner.
Who we serve
Watercare provides water and wastewater services to around 1.3 million people in the Auckland region. In Papakura, the company provides bulk services to United Water who manages the local network and retails services to the local community.
Who we are owned by
Watercare is a council organisation, wholly owned by the Auckland Council. The council appoints the company’s board of directors who in turn appoint the chief executive.
Customer commitment
Watercare aims to provide great service and great value and takes pride in meeting Aucklanders’ needs for reliable, safe and affordable water and wastewater services.
Watercare’s customer charter and terms, called Working with you, explains your rights and responsibilities as a customer and our commitments to you in providing safe and reliable water and wastewater services. There are also a number of other provisions to be aware of, such as information regarding the point of supply.