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Contact us

In the event of a service fault or emergency, information will be posted on our updates page.

To report a fault or an emergency:

Phone (09) 442 2222 and press 1

Email faults@water.co.nz

Free text 3130

24 hours, seven days a week.


The following services are available between 7.30am and 6.00pm, Monday to Friday:

Payment enquiries and overdue payments, press 2

Billing and account enquiries, press 3

New connections or development, press 4 

This service is available between 8am and 5pm.

General enquiries, press 5


(09) 970 1461



Please use our online enquiries form.

Customer postal address:

Private Bag 94010
Manukau City
Auckland 2241

Corporate postal address:
Private Bag 92521
Wellesley Street
Auckland 1141

Physical address:
(Please use customer postal address for mail)
73 Remuera Road
Reception: Ground floor
Parking: 2 spaces, 15 minutes free