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Christmas and New Year's business hours


We will respond to all emergency and fault enquiries during the Christmas and New Year’s period, 24 hours a day, seven days a week.

All other services:

Friday 23 December 2016: 7.30am-5.00pm

Monday 26 December and Tuesday 27 December 2016: Closed for public holidays

Wednesday 28 December to Friday 30 December 2016: 8:00am-5:00pm, Monday to Friday

Monday 2 January and Tuesday 3 January 2017: Closed for public holidays

Wednesday 4 January to Friday 6 January, 2017: 8:00am-5:00pm, Monday to Friday

From Monday 9 January 2017: Normal business hours resume (7.30am-6pm, Monday to Friday)

In the event of a service fault or emergency, information will be posted on our updates page.

To report a fault or an emergency:

Phone (09) 442 2222 and press 1

Email faults@water.co.nz

Free text 3130

24 hours, seven days a week.


The following services are available between 7.30am and 6.00pm, Monday to Friday:

Payment enquiries and overdue payments, press 2

Billing and account enquiries, press 3

New connections or development, press 4 

This service is available between 8am and 5pm.

General enquiries, press 5


(09) 970 1461



Please use our online enquiries form.

Customer postal address:

Private Bag 94010
Manukau City
Auckland 2241

Corporate postal address:
Private Bag 92521
Wellesley Street
Auckland 1141


Physical address:
73 Remuera Road