Christmas and New Year's business hours
We will respond to all emergency and fault enquiries during the Christmas and New Year’s period, 24 hours a day, seven days a week.
All other services:
Friday 23 December 2016: 7.30am-5.00pm
Monday 26 December and Tuesday 27 December 2016: Closed for public holidays
Wednesday 28 December to Friday 30 December 2016: 8:00am-5:00pm, Monday to Friday
Monday 2 January and Tuesday 3 January 2017: Closed for public holidays
Wednesday 4 January to Friday 6 January, 2017: 8:00am-5:00pm, Monday to Friday
From Monday 9 January 2017: Normal business hours resume (7.30am-6pm, Monday to Friday)
In the event of a service fault or emergency, information will be posted on our updates page.
To report a fault or an emergency:
Phone (09) 442 2222 and press 1
Free text 3130
24 hours, seven days a week.
The following services are available between 7.30am and 6.00pm, Monday to Friday:
Payment enquiries and overdue payments, press 2
Billing and account enquiries, press 3
New connections or development, press 4
This service is available between 8am and 5pm.
General enquiries, press 5
(09) 970 1461
Please use our online enquiries form.
Customer postal address:
Private Bag 94010
Corporate postal address:
Private Bag 92521
73 Remuera Road