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Contact us

Faults and emergencies

24 hours, 7 days a week​

Call (09) 442 2222: press 1 

Email faults@water.co.nz​ 

Free text 3130 ​

In an emergency, check our updates page.

Phone 

Call (09) 442 2222 Monday to Friday: 7.30am to 6pm  

General enquiries: press 5

Payment queries and overdue payments: press 2

Billing and accounts: press 3 

New connections or development: press 4 (8am to 5pm)

From overseas: +64 9 442 2222

Email 

info@water.co.nz​  or complete the online enquiry form​

Fax 


(09) 970 1461

From overseas: +64 9 970 1461​

Post

Customer postal address:

Watercare Services Ltd
Private Bag 94010
Manukau City
Auckland 2241

Corporate postal address:
Watercare Services Ltd
Private Bag 92521
Wellesley Street
Auckland 1141

Visit


(Please use customer postal address for mail)
73 Remuera Road
Newmarket 
Auckland 
Reception: Level 3

Parking: 2 spaces, 15 minutes free

 
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