It can be very easy to go through a lot of water without realising it. The following reasons may contribute to you receiving a bill that is more than you expected:
You may have or have had a water leak.
You may have had more people staying at your property.
You may have undertaken building, renovating or decorating work that increased your water usage.
You may have used your washing machine or dishwasher more frequently.
You may have been watering your garden more frequently.
You may have filled your swimming pool.
If you think your water bill may be incorrect and you have eliminated that this is not due to a leak on your property, it may be possible that the water meter is faulty. Contact us to request on-site meter accuracy test. If the test proves that the meter is faulty above or below three-percent, there will be no charge for the test and the meter will be replaced and your account adjusted accordingly.