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Landlords and property managers

We have a number of options that make managing water bills easier for landlords and property managers. ​ 

What are my options?

Billing method​ ​Details ​How can I sign up? Does the tenant have authority?
Paper​ ​• Landlord sends bill to tenant themselves ​Optional – landlord can choose
​e-bill ​• Quick and easy way to receive your bill via email ​Sign up at any time via your online account, email or phone us. ​Optional – landlord can choose
Paper or e-bill; tenant receives e-bill ​• Reduces admin, as tenants automatically receive a copy of the water bill via email ​Sign up at any time via your online account, email or phone us. ​Optional – landlord can choose​
One-off annual payment of  fixed wastewater charges​ ​• Once you opt in, you will be billed your fixed wastewater charge as a one-off annual payment every July – unless you tell us you want to stop
• Annual fixed wastewater charge billed on your July water bill
• For the other 11 months of the year your water bills will show volumetric usage charges only, removing the hassle of splitting the monthly water bill for tenanted properties
​Sign up by 23 June 2017 ​Automatically applied, however the owner of the property remains ultimately responsible for payment
  

Frequently asked questions about tenants and billing



If you are the property owner, you are responsible for any costs regardless of whether a tenant is living there. Learn more about your responsibilities.

See also the government site TenancyServices.

Your monthly water bill is normally split into two parts:

• Volumetric  charge: this pays for the water the tenant uses each month.

• Fixed charge: this pays for collecting and treating the wastewater outflow from your property. The charge is spread across 12 monthly bills on a pro-rata (proportional) basis. 

Yes. When you opt in to this payment method you must provide the tenant’s contact details. 

Choosing this payment method automatically gives us the authority to talk to your tenants about bills, charges and payments, making things even more straightforward for you. 


No. Choosing this payment method automatically gives us the authority to deal directly with your tenants. 

The invoice is still billed to the property owner.  Tenants’ names do not appear on the account.

Yes. We will continue to send you a copy of the bill. As you are the property owner, you still have the ultimate responsibility for payment. You still need to let us know about any changes in your tenant arrangements.  

Yes. We generate one bill each month. We send one copy to the landlord and one copy to the tenant. 

As landlord/property manager you must contact your tenant to agree on who pays what – volumetric charges and/or fixed wastewater charges. 

Depending on your payment agreement, you may need to reimburse the tenant for the one-off fixed charge each year. 

No. When you opt in to this payment method, you can choose to sign your tenants up for e-billing. This means they will receive their copy of the bill via email, rather than by mail, each month. All we need is your tenant’s email address.

We supply water and wastewater services to the property, not to individuals. This means we set up accounts under the legal property owner’s name as our contract is with the owner. This is different to other utilities. Visit the Tenancy Services website​ for more information. 

Landlords are responsible for water supply, but both landlords and tenants can be responsible for paying water and wastewater charges. You can see the responsibilities in the Residential Tenancies Act 1986 here​.

Giving your tenant authority means they can deal directly with us if they have questions about the water bill, usage charges and payments. We receive a lot of calls from tenants wanting to understand the usage charges they have been asked to pay by their landlord or authorised agent, but without authorisation we cannot provide any information.

Giving your tenant authority is a condition of opting in to the fixed wastewater charge annual payment option but this does not automatically mean your tenant will receive a copy of the bill. You can choose to sign your tenants up for e-billing as well, so they will receive a copy of the bill via email each month. All we need is your tenant’s email address.
When you give your tenant authority, you will still receive the water bill. The owner of the property is ultimately responsible for payment.

It is important that you update these details if tenants change.

Signing up for e-billing means you will receive your water bill quickly by email. You can have a copy of the bill emailed to multiple addresses, including tenants.

We recommend that you also give tenants authority when you sign up for annual fixed charges, so they can talk to us about bills, charges and payments.The owner of the property remains ultimately responsible for account payment.




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