Payment responsibility for water usage differs depending on whether the property is tenanted or owner-occupied.
Owner-occupiers
When you own and occupy a residential property, you are responsible for all service and usage charges. To read more about charges, please see our water and wastewater charges page. However, if the property is a separately metered rental property, you would be classified as a landlord (see below).
Property owners are responsible for water supply and wastewater network maintenance. This includes anything on your side of the meter up to the connection with our wastewater branch (usually inside the property boundary). Please refer to our customer charter and terms, called Working with you, for further details.
Landlords
If you own a separately metered rental property, you are responsible for payment of water and wastewater charges regardless of any agreement you may have with the tenant. To read more about charges, please see our water and wastewater charges page.