Ways To Pay

Watercare offers a range of easy payment options designed to save you time and make it simple to pay your water and wastewater bill. If you need any assistance or further information, please contact us.

Direct debit

With a direct debit you’ll always be sure your bill will be paid in full on the due date. You’ll still have complete control over how much you pay and you can query your account up to two days before your payment is due.

To arrange a direct debit, you can either:

Download a direct debit authority form and post it to us, or
Phone our customer services team on (09) 442 2222 to request the direct debit form

In person

You can also pay your Watercare bill over the counter at any branch of the BNZ or any PostShop. Please take your payment slip with you when you pay.

Telephone banking

You can easily pay your bill over the phone using telephone banking. Watercare is set up as a pre-loaded payee with all major telebank systems. Please ensure you select Watercare as the payee and use the account number shown on your bill as our reference.

Internet banking

Online banking offers a quick and easy way to pay. Watercare is set up as a pre-loaded bill payee with all major internet banking systems. Please ensure you select Watercare as the payee and use the account number shown on your bill as our reference.

If your bank does not have Watercare set up as a bill payee, you will need these details to set this up:

Bank account name: Watercare Services Limited
Bank: BNZ
Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
Swift code: BKNZ NZ22
BSB number / Routing code / Iban number: 02-0192
Account number: 02-0192-0115055-002
Reference number: Use the account number shown on your bill as our reference.

Automatic Payment

A regular automatic payment helps you budget by paying a fixed amount from your account each week, fortnight, or month. If there’s still an amount owing when you receive your invoice, simply adjust your next payment to cover the shortfall by the due date. Download Watercare's automatic payment form.

Credit card

Make the most of reward programmes on and avoid bank fees by paying by credit card.

Complete the Recurring Credit Card Authority Form and post to us
If you currently have an outstanding balance on your account, you can also make a one-off credit card payment online.

Cheque

If you prefer to pay by cheque, you can post it to us in the reusable envelope provided with your bill or send it to:

Watercare Services Ltd
Accounts Department
Private Bag 94 010
Auckland 2241