Sign in or register for 'Your Account' online services
The easiest way to pay your bill is to register to Your Account. Once registered you’ll be able to receive your bill via email; view your current and up to 24 previous bills online; and pay your bill via internet banking, direct debit or credit card.
Set up a direct debit payment and we'll take the amount owing from your bank account on the due date. It's the easiest way to pay your bill. You can sign up on our website, Download a form or call us on (09) 442 2222.
Internet and phone banking
Call your bank or log into its website on or before the due date to pay the full amount owing on your bill. Watercare is set up as a pre-loaded payee at all major banks.
If your bank does not have Watercare set up as a payee, you will need these details:
Bank account name: Watercare Services Limited
Branch: 330 Broadway, Newmarket, Auckland, 1023, New Zealand
Swift code: BKNZ NZ22
BSB number / Routing code / Iban number: 02-0192
Account number: 02-0192-0115055-02
Reference number: Use the account number shown on your bill as our reference.
Take your payment slip to any PostShop or BNZ branch where you can pay by cash, cheque or EFTPOS.
Set up a recurring credit card payment and we'll take the amount owing from your credit card account on the due date. You can register your credit card or make a one-off payment online when you are logged into Your Account.
You can pay a fixed amount each week, fortnight or month. If there is still an amount owing when you receive your bill, you can adjust your next payment to cover the shortfall by the bill due date. Download a form or you can call us on (09) 442 2222.
Make a cheque out to ‘Watercare Services Limited’ and post it, along with the payment slip, in the reusable envelope that came with the bill.
Your bill is due 21 days after the date on your bill. Call us if you are not sure when your bill is due.
Note that if you do not pay your bill within 24 days of the bill due date, you may be charged a late payment administration fee of $7 or 1 percent of the overdue balance per month, whichever is greater.