Watercare, the water and wastewater company for Auckland, aims to provide the best standard of service and value in delivering safe and reliable water and wastewater services across the region.
You can expect Watercare to:
Making a complaint
Watercare provides water and wastewater services to more than 1.4 million Aucklanders. While we aim to deliver the best standard of service, there may be instances where you as the customer are not satisfied. If you have any complaints in relation to our services, please follow these steps so that we can help and resolve your complaint as promptly and efficiently as possible.
Watercare customer contract
Watercare's customer contract explains your rights and responsibilities. The contract should be read in conjunction with the supporting schedules: