When you become a Watercare customer you enter into a customer contract with us.
This is a legally-binding document that sets out the
terms under which we provide water and wastewater services to you, your obligation to pay for
these services, and other rights and obligations including your rights in any dispute with us.
By using our water and/or wastewater services or by remaining connected to our networks,
you are deemed to have accepted the terms and conditions of this contract.
It should be read in conjunction with the following supporting schedules:
To request a printed copy of any of these documents, please phone us on (09) 442 2222.
As a customer, you can expect us to:
Making a complaint
Our mission is to provide reliable, safe and efficient water and wastewater
services to more than 1.4 million Aucklanders.
While we aim to deliver
the best standard of service, there may be instances where you as the
customer are not satisfied. If you have any complaints in relation to
our services, please follow these steps
so that we can help and resolve your complaint as promptly and efficiently as possible.