To service a property with water and/or wastewater services you first need to complete a Water and Wastewater Connection Application Form. You can do this online or download a form and post in to us.
Before you submit your application for processing, check that you have provided all the required information as detailed in Section 10 of the application form.
Watercare service connection approval may be lodged with us prior to, at the same time, or after your building consent application has been lodged with Auckland Council. Please note that Watercare approval for a service connection on your property does not constitute approval of a building consent application.
Watercare approval is also required for the following activities:
New building with indirect connection to public water and/or wastewater network (e.g. sleep out or minor household unit)
Demolition works where existing connections need to be capped
Non-residential development where the number of users increases
Non-residential development where the area of the building increases
Non-residential use or change of use where water consumption will increase
Relocation or removal of an existing water meter
Any new connection of a fire sprinkler system to the water network
In order to obtain Watercare approval for the above activities, you need to complete the appropriate form.
Watercare approval is not required for the following activities:
Decks, conservatories, retaining walls
Outbuildings with no additional sanitary fixtures (e.g. garage, boat shed)
House extensions/additions with internal access to the existing house
Internal alterations with no additional sanitary fixtures
Swimming pools where the water meter size is not more than 20mm
Compliance schedule amendments
Racking systems or internal alterations with no additional sanitary fixtures
Retaining walls, car parks, signage
View Watercare’s service connections process and expected timeframes.
Wastewater Connection Restrictions
The majority of areas in the Auckland region have capacity for further development. However, certain pockets are now nearing their capacity. These areas have restrictions preventing further extensions to the networks.
Infrastructure Growth Charge
All property owners or developers applying for new connections to Watercare’s network are liable for an infrastructure growth charge. This includes increasing the size of a water meter or service connection to cater for increased demand from a property. If you are changing the use or extending the use of a non-residential property that will increase the demand on our water and/or wastewater infrastructure, you may be liable for an infrastructure growth charge.