A leak on your property can waste thousands of litres of water, at considerable cost to you. If your water bill unexpectedly increases but your water usage patterns have not changed, it could mean you have a leak. Before you check for a leak, you may wish to consider the following:
Have we read your meter correctly?
Please read your meter to ensure that the current reading is either equal to, or slightly higher than the reading noted on your most recent bill. If the current reading is less than what you have been invoiced for please contact us. If not, consider if there been a recent increase in the number of people in your household or business. This could contribute to an increase in water usage. If not, it is possible you have an undetected leak.
An overnight test will help confirm if you have a leak
Read your water meter last thing at night, then first thing in the morning (make sure you don’t use any water during the night). If the meter shows that water is being used, then this is indicates a leak.
If you have a leak
If you are unable to find the leak, we suggest you contact a licensed plumber to detect and repair the leak for you. Do it as soon as possible to save money and reduce water wastage. Once the leak has been fixed, we may be able to make some adjustment to your volume charges. Find out more about this on our leak allowance rebate page.