In instances where you have received an unusually high water bill due to a water leak, you may be able to apply to Watercare for a partial rebate of the charges.
It is the property owner’s responsibility to maintain the plumbing and fittings within their private property and Watercare has no obligation to pay for water losses within private properties.
However, we have a policy to assist our customers with a rebate if they have had the leak repaired and have not made a previous request within the last two years.
Applications for leak remission need to be submitted in writing to Watercare using the Leak Allowance Application.
How to check for a possible leak