The ‘point of supply’ is the point where Watercare's network connects to the private network. At this point, the responsibility for ownership and maintenance of assets and equipment transfers from Watercare to you. We own and have maintenance obligations in respect of the meters, backflow prevention devices, pipes, and other network assets on our side of the point of supply (even if these meters, pipes or other assets are on your property).
Water network
The point of supply for water is based on the location of the master meter, regardless of where the master meter is in relation to the property boundary. The point of supply is the outlet of the last fitting of the meter. All equipment and fittings upstream of this point are owned by Watercare and are considered part of the Watercare network.
Diagram showing the point of supply at street level:
Diagram showing the point of supply at the master meter level:
Wastewater Network
The point of supply for wastewater is the closest of the following to the buildings on the property (as determined by us):
the connection to the public sewer (that is, the first pipe joint from the manhole connected to the public drain); or
the point where the wastewater pipe exits private land.
All equipment and fittings downstream of this point are owned by Watercare and are considered part of the Watercare network.
Diagram showing the point of supply at street level:
If there is a wastewater spill on your property, please contact us on (09) 442 2222. If the spill is caused by a problem in our network, we will contain the spill and clean the affected areas as quickly as possible.
If the spill is caused by a problem beyond Watercare’s network, such as a blockage within a private drain, we will advise you to contact a local plumber or drain layer to repair the problem.
Customer charter and terms
For more detailed information about responsibility of the water supply and wastewater networks, please refer to our customer charter and terms booklet, called Working with you, and our Other Provisions information.