Moving Home

If you are about to move home or have moved home recently, please let us know so that we can update our records and ensure that you are billed correctly. You’ll find our online forms easy to use – please select from one of the options below. If you need any assistance or further information, please contact us.

Change of ownership - moving in

When you move in to a new property, Watercare can arrange a meter reading so that you’re not charged for water used by previous residents. To ensure this reading is undertaken, please complete the change of ownership form at least 48 hours prior to moving in. The water meter will then be read on an agreed date. By notifying us 48 hours before moving in, you can avoid being held responsible for water usage charges incurred since the last meter reading.

Change of ownership - moving out

Please complete the change of ownership form at least 48 hours prior to moving so that we can arrange a meter reader to calculate your final account.

Change of lease

Payment responsibility

Please note that the responsibility for payment of water invoices bills remains with the existing owner until the account is closed. Please review Watercare’s customer contract, outlined in the Working with You booklet, for more information.

Landlords

If you have a tenant who is moving out, then it is a good idea to request a special meter reading. Meter readings at the beginning and end of each tenancy will ensure that the volume of water used by each tenant is determined accurately so that you are able to bill them correctly.

Tenants

Tenants do not need to contact us when they move in or out. The property owner or authorized agent is responsible for providing these details. However, you do need to confirm with your landlord or agent that the water meter will be read at the property that you’re vacating and the property you’re moving into. This will ensure you’re only charged for the water you use.