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Faults and emergencies 

24 hours, 7 days a week 

In an emergency: Check the current outages

Text messages and phone calls from us

We send text messages to customers from the numbers 8330 and 2153. You may receive reminders for missed payments, general information or alerts from us on these numbers. We also use the phone number 0800 333 020 to deliver automated voice messages. 

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Faults and outages 

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