As a lifeline service, we will continue to provide safe drinking water and efficient wastewater services throughout all levels of New Zealand's COVID-19 response.

Auckland went to alert level 1 at 11.59pm on Wednesday 7 October. As a result, the following changes have been made to our services.


Our team will continue to operate 24/7. Online fault reports are monitored 24 hours a day. Please click here to log a fault online. If you require an immediate response, please call our team on (09) 442 2222 and press 1.


Our billing and payment teams are available during normal business hours (7.30am to 6pm) with many working from home. We endeavour to maintain a high standard of service, but please be patient if technical difficulties are encountered.

We recommend you register for MyAccount so you can access your account information at your convenience. To register, you need your latest bill on hand. Click here for more information.

New connections

Our development portal is still open should you wish to apply for a new connection. All development and connection services remain operational with appropriate physical distancing. We may experience some unavoidable delays during the alert level period. Thank you for your patience.

For more information on how we're approaching the COVID-19 situation, click here to read our fact sheet.