As the COVID-19 situation evolves, we want to assure you that you'll continue to receive safe drinking water and effective wastewater services. To prevent the spread of COVID-19 in our community and reduce the risk of exposure to our staff and the public, we will not be meeting visitors in person until Monday 25th May.

For information on how we're approaching the COVID-19 situation, click here to read our fact sheet.

With the country heading into Alert Level 2 at 11.59pm on Wednesday 13th May, we have made some changes to the way we operate. The list below details what these changes are and how they will impact you.

Changes to the way we operate under Alert Level 2


To get in touch with our contact centre staff, please email or click here to access our customer forms. They will be available to take calls from Monday 18th May.

New connections

Meter installations and site inspections have resumed. Due to the lockdown period taking place, it is likely you will now experience delays to meter installations and site inspections. We appreciate your understanding and patience at this time.
Our development portal is up and running. The portal makes it easy to apply for and track new connections, asset creation and works over applications. Once you’ve set up your account, you can access the dashboard for progress updates or to apply for a new connection.

Other enquiries

We will do our very best to support Aucklanders during this difficult time. If you need to contact us on a matter not listed above, please email or click here to access our customer forms.