COVID-19

As a lifeline service, we will continue to provide safe drinking water and efficient wastewater services throughout all levels of New Zealand's COVID-19 response.

Auckland is at alert level 3 from 6am on Sunday 28 February. As a result, the following changes have been made to our services.

Newmarket reception

Our reception is now closed to the public. It will reopen when Auckland is at alert level 1.

Faults

Our team will continue to operate 24/7. Online fault reports are monitored 24 hours a day. Please click here to log a fault online. If you require an immediate response, please call our team on (09) 442 2222 and press 1.

Our field crew will be leaving cards in letterboxes to let residents know what work has been done in their area. This allows our crew to maintain social distancing during alert level 3.

Billing

Our billing and payment teams are available during normal business hours (7.30am to 6pm) with many working from home. We endeavour to maintain a high standard of service, but please be patient if technical difficulties are encountered.

Our meter reading team will continue to read meters. However, where they are unable to read your meter due to health and safety reasons they will estimate the usage for the month.

We recommend you register for MyAccount so you can access your account information at your convenience. To register, you need your latest bill on hand. Click here for more information.

New connections

Our development portal is still open if you wish to apply for a new connection. All development and connection services remain operational with appropriate physical distancing and safety protocols in place. We may experience some unavoidable delays during the alert level period. Thank you for your patience.
 

For more information on how we're approaching the COVID-19 situation, click here to read our fact sheet.