Toggle navigation
Toggle Search
Search for:
(search)
Sign in
Back
My Account
Development & Connections
About us
About us
Back
Information hub
Back
All about us hub
Projects hub
Back
Albany Ward
Albert-Eden-Puketāpapa Ward
Franklin Ward
Howick Ward
Manukau Ward
Manurewa-Papakura Ward
Maungakiekie-Tāmaki Ward
North Shore Ward
Ōrākei Ward
Rodney Ward
Waitākere Ward
Waitematā and Gulf Ward
Whau Ward
Future planning hub
News and media hub
Governance and reporting hub
Local board hub
Back
Albert-Eden local board
Aotea/Great Barrier local board
Devonport-Takapuna local board
Franklin local board
Henderson-Massey local board
Hibiscus and Bays local board
Howick local board
Kaipātiki local board
Māngere-Ōtāhuhu local board
Manurewa local board
Maungakiekie-Tāmaki local board
Ōrākei local board
Ōtara-Papatoetoe local board
Papakura local board
Puketāpapa local board
Rodney local board
Upper Harbour local board
Waiheke local board
Waitākere Ranges local board
Waitematā local board
Whau local board
Service delivery hub
Community engagement hub
Back
Citizens' assembly project
How to report an issue
Water for Life
Who we are
Back
Board meetings
Back
Guidance on public attendance at board meetings
Board of directors
Executives
Mana whenua
Contractors
Back
Control of work system
Stakeholder engagement
Sustainability
What we do
Reports and publications
Back
Tapped In newsletter
Suppliers
Back
Supplier registration
Future opportunities
e-Tenders
Awarded contracts
Purchase/contract orders and invoices
Unsolicited proposals
Projects around Auckland
Back
Alma and Shakespeare roads wastewater pipeline replacement
Beachlands WWTP discharge consent renewal
Central Interceptor wastewater tunnel
Chelsea Bay and Birkenhead wastewater upgrade
Dunkirk Road wastewater upgrades project
East Coast Bays link sewer upgrade project
Glen Innes branch sewer upgrade
Glenbrook watermain replacement
Grey Lynn to Point Erin Central Interceptor extension project
Herne Bay wastewater trunk sewer upgrade
Huia 1 watermain upgrade
Huia water treatment plant replacement project
Back
Engaging with our community
About the replacement plant
Resource consent application
Judges Bay wastewater repair
Kahika wastewater upgrade
Mairangi Bay pump station replacement
Midtown wastewater diversion
Ōrākei sinkhole and sewer repair
Owairaka and Wesley water upgrades
Rehua and Aorere Park wastewater upgrade
South Auckland wastewater servicing
South-west wastewater upgrade
Back
South-west wastewater discharge consent
South-west Wastewater Treatment Plant designation
South-west wastewater conveyance – Waiuku branch sewer
South-west Wastewater Treatment Plant and conveyance
Waikōwhai water pump station and watermains
Waiwera water and wastewater servicing project
Warkworth wastewater scheme
Back
Snells Beach wastewater treatment plant
Warkworth to Snells transfer pipeline
Lucy Moore Memorial Park wastewater pump station
Warkworth northwest growth servicing pipeline
Whenuapai and Redhills wastewater project
Umanga | Careers
Back
Meet our people
SnapHire privacy
SnapHire technical help
News and media
Back
Auckland boosts water storage capacity by 45 million litres
Central Interceptor Tunnel Boring Machine reaches 10-kilometre milestone
Chief executive Dave Chambers’ contract extended
Crews work to resolve water outage affecting customers in Remuera and Meadowbank
Pipeline upgrades underway in historic land
Piper launches into her next instalment
Pōwhiri welcomes 15 Māori businesses into the fold
Steady progress continues in first year of flood recovery
$11.3m power upgrade boosts resilience at our Waikato Water Treatment Plant
$128m upgrade doubles capacity at Pukekohe Wastewater Treatment Plant
$18.5b investment plan for next 20 years unveiled
$20m citywide watermain renewal programme comes to South Auckland
$400 million plan on track for Mt Roskill
$49 million wastewater upgrade underway in Panmure
‘Amiria’ the tunnel boring machine breaks through
A boost for Hibiscus Coast
Aerial inspection reveals impact of storm on Auckland’s western dams
Affordability the key concern when setting water prices for 2021
Albany reservoir pump station project completed
All on for Beach Haven and Bayview
Amanda: The mental drain of living through a flood
Analyse your household’s water use with handy online tool
Application submitted to designate Glenbrook land for wastewater treatment plant
Auckland Council announces water restrictions
Auckland Council directed to fluoridate Onehunga, Waiuku water supplies
Auckland Council to change water restrictions for commercial water users
Auckland Council to make decision on water restrictions
Auckland drinking water gets top marks for every zone
Auckland Mayor Phil Goff and Forestry Minister Shane Jones plant pohutukawa trees to celebrate Arbor
Auckland’s ‘very dry’ long-range forecast reinforces need to save water
Auckland water and wastewater prices to increase by 9.5% from 1 July 2023
Auckland water supply in strong position to face potentially dry summer
Auckland’s biggest water project finishes construction
Auckland’s residential water restrictions to be adjusted for summer
Auckland’s water and wastewater infrastructure not severely impacted by last night’s weather
Auckland’s water and wastewater prices to go up from 1 July
Auckland’s water supply in strong position for summer with dams full, river high
Auckland’s water supply receives six million litre a day boost
Auckland’s water use jumps more than 30 million litres a day in a week
Aucklanders achieve target water savings in June
Aucklanders encouraged to keep saving water as dams near 50 per cent
Aucklanders overwhelmingly supportive of calls to save water as drought continues
Aucklanders tasked with recommending city’s future water source in NZ’s first citizens’ assembly
Aucklanders urged to keep saving water after daylight savings kicks in
Aucklanders urged to maintain water-saving habits in biggest water use week of the year
Aucklanders use low levels of water in peak summer
Australasia’s largest giant fibre glass liners lifted into our Central Interceptor shaft
Big cost savings to be realised through treatment plant rationalisation
Big fix by our crews gets water flowing again in Swanson
Board of Inquiry grants consent for increased Waikato River allocation
Bore saves Eden Park 11 million litres of treated tap water this summer
Careful planning and Auckland weather plays ball for second concrete pour
Central Interceptor extension proposed to clean up city fringe beaches
Central Interceptor micro-Tunnel Boring Machine (m-TBM) finishes second drive
Central Interceptor project budget increase
Central Interceptor reroutes link sewer to avoid community disruption and reduce emissions
Central Interceptor Tunnel Boring Machine begins historic tunnelling under Manukau Harbour
Central Interceptor Tunnel Boring Machine gets going again
Central Interceptor Tunnel Boring Machine reaches 5km mark
Central Interceptor tunnelling team celebrates first ‘breakthrough’
Central Interceptor’s micro-Tunnel Boring Machine breaks through for third time
Central Interceptor’s Tunnel Boring Machine receives Matariki star name
Citizens’ Assembly recommends direct recycled water for Auckland’s future water source
Council agrees to lift remaining water restrictions in Auckland
Countdown supermarkets give away 15,000 of our shower timers
Ōrākei main sewer collapse: Independent report with findings welcomed
Critical milestone for Huia 1
Cyclone Gabrielle: Water and wastewater updates
Dams approach half full, but Auckland’s water supply is stable
Digging deep for Beach Haven and Birkdale
Diversity and inclusion journey strong with Diversity Works nomination
Domenica is lowered into the shaft to begin tunnelling
Downpours in west Auckland see spike in dam levels
Dr Jon Lamonte: Raising the bar on community engagement
Dramatic rise in Upper Nihotupu Dam highlights relative size of each water storage lake
Drought far from over
Drought response found to be effective overall, with scope for improvement
East and bays suburbs benefit from our $20m watermain upgrade
Eastern bays residents doing their bit to protect beach water quality
Eastern Interceptor relining work underway
Eden Park gets helping hand to save 16 million litres of tap water per year
Emergency powers invoked to address Auckland drought
Extreme weather event May 9: Water and wastewater updates
Extreme weather fails to break $60m reservoir project’s stride
Flushing to help with discoloured water issues in Onehunga
Giant Tunnel Boring Machine (TBM) lowers into shaft for groundbreaking Central Interceptor project
Giant tunnel boring machine starts digging Watercare’s $1.2B Central Interceptor
Going Back 2 Basics with Health and Safety
Goodbye flies: Swarming midge fly problem gone from Māngere
Ground saturation elevates risk of wastewater overflows in parts of central Auckland
Healthier waters for Takapuna Beach
Helping to improve stormwater quality at Takapuna Beach
Hot and dry forecast causing concern
Hot weather leads to skyrocketing water demand
Aucklanders set new water consumption record
Aucklanders to enjoy cleaner beaches and waterways with a new super-sized wastewater tunnel
Auckland's drinking water is 'Aa-okay'.
Big dry continues through July
Community helps shape plans for new water treatment plant in west Auckland
Efforts doubled to reduce midge numbers in Māngere Bridge
Engineers celebrate with tea and muffins as Army Bay Wastewater Treatment Plant refurbishment is com
Extended dry weather prompts calls to be waterwise
First giant concrete pour takes place at our new Pukekohe reservoir site
Free public tours of our dams in the Hūnua ranges
Heavy rain needed over July and August to make up for shortfall
How do we stack up in gender pay gap?
Huia Water Treatment Plant granted resource consent
Important information for customers following the storm
Infrastructure projects rev up for level 3
It’s here – our Central Interceptor Tunnel Boring Machine (TBM) arrives in Auckland
It's started! The first batch of concrete is poured on our $60m new reservoir
Jon Lamonte appointed as chief executive
Kelston and New Lynn first to benefit from our $20m network upgrades
Jon Lamonte: Giving certainty in an uncertain world
Kicking off $20m wastewater upgrade for East Coast Bays
Latest weather forecast takes Auckland water supply to ‘critical’ status
Leak detection programme prevents millions of litres of water loss
Long-awaited consent for Huia Water Treatment Plant replacement granted
Mairangi Bay Pump station almost complete
Major construction begins on our Central Interceptor project
Micro Tunnel Boring Machine begins tunnelling and inserts first pipe for groundbreaking project
Mobile water treatment unit sent to help drought-stricken Northland
Moves to improve clarity of water in lower western dams following last week’s storm event
Muriwai’s water supply impacted by Cyclone Gabrielle
New $4m water treatment plant boosts Waiuku’s water supply
New ‘town to tank’ water service makes it easier for Whangaparaoa residents to connect to the public
New Central Interceptor training centre opens
New 'flushable' standard aimed at protecting our pipes
New Lynn Pump Station - an upgrade for the ages
New Papakura treatment plant boosts Auckland’s water supply by 12 million litres
New pipejacking record set on Auckland watermain project
New private bore opens in Orewa to help water tanker drivers in northern Auckland
New site found for South-west Wastewater Treatment Plant
New water treatment plant near Tuakau about to go live
New watermain to be connected as part of eastern busway project
New Zealand’s first floating solar array unveiled
Nineteen industry partners to work with us on $3.5b asset renewal programme
No major impact to Auckland’s water and wastewater services from yesterday’s deluge
On the tools in Mt Roskill
Onehunga Water Treatment Plant closes temporarily
Onehunga Water Treatment Plant increases production as part of drought response
Our $2.4 billion construction partnership with Fulton Hogan and Fletcher Construction
Our $5.4m Takapuna wastewater pipe upgrade set to improve beach water quality
Our boss calls for 'relentless focus’ on climate change
Our Central Interceptor tunnel completes undersea crossing of Manukau Harbour
Our Central Interceptor tunnel project reaches halfway mark
Our team and Kāinga Ora get shovel-ready for Mt Roskill
Our water and wastewater prices will change from 1 July 2019
Partnering to push the water saving message
Pipeline assessment in progress in Māngere East
Pipes under Auckland Harbour Bridge get TLC
Proactive leak detection prevents loss of 5 million litres a day
Protecting our water supply during Auckland Council’s Hūnua Ranges pest control operation
Pukekohe Wastewater Treatment Plant expansion flies along
Pukekohe Wastewater Treatment Plant receives solar energy boost
Pukekohe Water Treatment Plant commissioning underway
Redoubt Rd Reservoir roof 99% complete
Reducing overflows and protecting local waterways in Bayview and Beach Haven
Residential water restrictions ease today to allow controlled hose use
Residents in central-west Auckland asked to conserve water due to burst watermain
Residents in Muriwai, Helensville and Wellsford urged to reduce water use now: Cyclone Gabrielle imp
Rolling out a digital water meter solution to better service commercial properties
Sally's 100,000th pupil
Say 'hi' to Piper at open day
See the bigger picture at Mairangi Bay pump station site open day
Severe drought continues to bite
Sewer separation project to clean up St Marys Bay
Slip clearing and pipe repairs in Waitākere Ranges progressing well, against the odds
Sludge spill affects Ascot Road, Māngere
Blanche the giant tunnel boring machine makes progress at Army Bay
BNR expansion project at Mangere Wastewater Treatment Plant underway
Broken wastewater pipe at Milford
Central Interceptor one step closer to start date
Children's book launched for World Water Day 2018
Current water outages and upcoming shutdowns
Don’t let your hose run wild! Be waterwise this summer
Godwits return to Watercare Coastal Walkway
Green light for Pukekohe Wastewater Treatment Plant upgrades
Green light for wastewater upgrade
Grow with the flow
Having trouble logging in? Clearing your cache may help – here’s how to do it
How Watercare plans to stay ahead of Auckland's population growth
Huia Water Treatment Plant replacement open days in Titirangi
Hūnua Ranges regeneration project blooms
Kids cosy this winter thanks to generous folk at Watercare
Kiwi Esplanade ventilation shaft removed from Central Interceptor design
Large turnout for Huia Water Treatment Plant open day
Large wastewater project counting down to start date
Lower Huia Dam open day a hit with visitors
Make your spring planting water-efficient
Māngere school students produce stunning designs for Watercare Coastal Walkway information signs
Māngere Wastewater Treatment Plant: odour update
Manukau RFC’s massive water savings
Mayor Phil Goff opens Watercare’s new Biological Nutrient Removal (BNR) facility
More water for the North Shore and Rodney District after Watercare’s planned operation goes smoothly
Don’t rush to flush
New Albany-Pinehill watermain project progresses well
New pump station and pipework takes shape at Wynyard Quarter
New reservoirs in Pukekohe under way
New tunnel boring machine arrives for outfall pipeline project at Army Bay Wastewater Treatment Plan
New wastewater tank at Fred Thomas Drive, Takapuna takes shape
New water treatment plant for Warkworth
New website means you can do more online
Our Warkworth Wastewater Treatment Plant expands to cater for growth
Payment Express outage
Pest control programme in the Hūnua Ranges
Pukeko in the spotlight at the Māngere Coastal Walkway
Pump station at Wynyard Quarter nears completion
Rare plant discovered at Watercare Coastal Walkway
Save 20 campaign comes to an end
Scale of Tasman Tempest devastation revealed
Smart water meter rollout begins
Snells Beach School students visit Tunnel Boring Machine
Solid progress on $52 million wastewater upgrades
Strong solution to protect Howick waterways
Submissions open on Plan Change 78, Auckland Council’s response to National Policy Statement on Urba
Summer is coming, so make every drop count
Take a tour of two of our treatment plants
Te Ahiwaru hapuu determined to turn laundromat into business success
Te reo Māori e-book launched
Temporary solution in place to prevent overflows after pipe breaks deep below Parnell Rose Gardens
Tenders submitted for Watercare’s Central Interceptor project
Thank you, Auckland - our total water storage has reached 80 per cent
Our Central Interceptor Tunnel Boring Machine has passed its Factory Acceptance Test
The search is on for contractors to partner with on $3.5b asset renewal programme
Titirangi, Konini residents urged to reduce their water use
Tonnes of microbes get to work at Mangere Wastewater Treatment Plant
Top tips to make every drop count as we face a dry summer
Tracking Auckland’s water use over summer
Tree protection key in pump station upgrade
Triangle Road pump station to boost water supply
Trouble signing in to your account? Here's a guide
Tunnel boring machine begins work in Wairau Road
Joining forces to build New Zealand’s first floating solar array
Tunnel Boring Machine breaks through for final time to complete two link sewers
Twin pipelines for Glenbrook Beach
University signs MOU with us
Update on Auckland’s storm-hit water and wastewater services
Update on Warkworth's wastewater connections
Upgraded Meremere Treatment Plant now compliant with Regional Council
Upper Nihotupu Dam back in business after repairs to flood-damaged watermain
Upper Nihotupu Dam: 100 years old and still going strong
Urgent call for Glenbrook Beach customers to reduce water use
Visit one of our dams on World Water Day
Visitors pour through the doors at Ardmore Water Treatment Plant’s annual open day
Visitors pour through the doors at our Waikato Water Treatment Plant's first open day
Vodafone email shutdown may affect some customers
Wading birds on Watercare Coastal Walkway receive a helping hand from students
Waikato eels get new home in Lower Nihotupu Dam
Waikato Regional Council grants us two consents for Waikato River water
Warkworth’s new water treatment plant opens its doors for first time
Wastewater network rehabilitation project underway in Warkworth
Wastewater pipe being repaired on Hillsborough foreshore
Wastewater pump station dramatically cuts overflows at Shoal Bay
Water and wastewater price changes effective 1 July 2018
Water and wastewater price changes from 1 July 2020
Water and wastewater prices to increase from 1 July 2021
Water back on for Muriwai tomorrow
Water lessons filter through on World Water Day
Water pressure to return to normal in central-west Auckland
Water restored for recently-returned Muriwai customers
Water treatment plant back in service for Muriwai
Watercare and Auckland Council conduct pipe testing in Glen Innes
Watercare and Paparimu School dig deep for Hūnua farm
Watercare announces new water and wastewater services for Clevedon
Watercare board delighted by Lamonte’s appointment to lead New Zealand’s largest water entity
Watercare chooses Manuka Road as site for new Huia Water Treatment Plant
Watercare ensures wildlife is protected at Army Bay construction site
Watercare fights blue/green algae with ultrasonic soundwaves
Watercare gives migrating fish and eels a helping hand
Watercare implements compliance and connections changes
Watercare in the running for sustainability awards
Fertiliser extracted from treated wastewater is officially launched
Watercare lodges application to improve south-west wastewater services
Watercare opens award-winning training facility
Watercare partners with Plunket
New water stations to pop up at community events
Watercare provides UV treatment for Havelock North water
Watercare ranks highly among Australasian counterparts
Watercare releases latest annual report
Watercare selects Ghella-Abergeldie Harker Joint Venture to move forward with Central Interceptor pr
Watercare to regenerate pine forest in Hūnua Ranges with natives
Watercare video wins second international award
Our Central Interceptor project completes tunnelling for first link sewer
We welcome independent Ōrākei main sewer collapse report and accept recommendations
Watercare’s Hunua Ranges regeneration project takes shape
Watercare’s new water treatment plant in Warkworth goes live
We activate Waikato consent, contribute $2m to river restoration
Watercare's free personalised water advice service
We are committed to maintaining a safe and healthy working environment for people to work and visit
We complete $17m upgrade at Helensville Wastewater Treatment Plant
We get green light for 5km Warkworth-Snells wastewater pipeline
We invite 40 Aucklanders to recommend the region’s future water source
We launch New Zealand’s first e-tipper trucks for $1.2b Central Interceptor project
We make steady progress on wastewater upgrades for Warkworth
We sign decade-long deal with four planning, design partners
We’ve got a new e-bill
We're working in with Eastern Busway plans
West Auckland water network to be reconfigured in response to storm damage
We've joined the UN’s Race to Zero campaign for climate change action
We've spent more than $40 million to prevent overflows in Auckland’s East Coast Bays
Work begins on Mangere wastewater treatment plant upgrade
Work begins on wastewater pump station in Mairangi Bay Reserve
Work begins to connect Pukekohe East reservoir to supply network
Work on new $26 million wastewater pump station progresses well during lockdown
Work on Warkworth-Snells wastewater pipe about to kick off
Work to begin on our new Snells Beach Wastewater Treatment Plant
Working with Fire and Emergency to save millions of litres of water
World’s 1st in-home water-recycling system Hydraloop® arrives in New Zealand
Yellow pohutukawa create excitement at Māngere Wastewater Treatment Plant
You're invited to farewell Hiwa-i-te-Rangi, the giant tunnelling machine that will bore the Central
Watercare in Waikato
Manage MyAccount
Manage MyAccount
Back
Pay a bill
Back
Pay a bill online
Back
Recurring credit card terms and conditions
Register with MyAccount
Get account balance
Get a copy of a bill
Set up direct debit
Back
Direct debit terms and conditions
Set up e-billing
Update your details
Moving house or business
Back
Homeowners
Residential tenants
Residential landlords
Commercial landlords and tenants
Solicitors
Apply for a leak allowance
Back
Leak allowance terms and conditions
Request a refund
Pay fixed charge annually
Connect to XERO
Wastewater audits
Back
Apply for a wastewater audit
Our charges
Back
Wastewater pricing plans
Industry wastewater percentages
How we calculate our charges
Help and advice
Help and advice
Back
Be Waterwise
Back
Download waterwise resources for kids
Save water in your home
Back
Gardening tips
Household tips
Save water in your workplace
Collecting rainwater
Recycling greywater
Pressure and flow rate
Commercial customer hub
Back
Baseline demand
Help with your account
Back
MyAccount help
Higher bill than usual
Need help paying a bill?
Understand your bill
Registering with our website
Payment responsibility
Meter readings
Domestic or commercial customer?
Giving authority to access accounts
Loss of a loved one
Landlords and property managers
Back
Authorising tenants
Priority assistance
Back
Visually impaired
Hearing impaired
Medical conditions
Language support
Water dependent sites
Financial difficulties
Property managers' hub
Responsibilities
Back
Who is responsible for pipes?
Water stations
How-to
Customer contract
Customer promise
Tenants
Environment and community
Back
Rehabilitating Te Motu a Hiaroa to Mana Whenua (Puketutu Island) with biosolids
Coastal Walkway
Customer forms
Back
Request a special reading
Request a final meter reading
Annual wastewater charge: opt-in
Annual wastewater charge: opt-out
Tap into our app
Back
Mobile app terms of use
FAQs
Back
General FAQs
Billing, payment and accounts FAQs
Building and developing FAQs
Connect your property FAQs
Faults and outages FAQs
Tenants and landlords FAQs
Water meters FAQs
Glossary
School Education
Back
Water quality
Bugs
Drinking water
Stormwater and wastewater
Wastewater Rainbows
Water conservation
Water cycle
Freshwater Detectives™ kit
Wastewater soup
Water and wastewater
Water and wastewater
Back
Flood recovery
Water supply situation
Back
Water restrictions
Back
Water is precious
Preparing for drought
Stage 1 water restrictions
Stage 2 water restrictions
Stage 3 water restrictions
Stage 4 water restrictions
Where your water comes from
Back
Auckland's dam levels
Dams
Groundwater and springs
Back
Water hardness
Rivers
Back
Waikato River consents
Water treatment and supply
Back
Drinking water quality
Back
Flush your pipes
Monitoring and testing water
Pressure management
Treating water
Water and wastewater servicing strategies
Back
Beachlands, Maraetai and Whitford communities
Back
Beachlands Wastewater Treatment Plant consent renewal
Helensville and Parakai communities
Waiheke community
Wastewater network strategy 2023
Alternate water sources
Back
Bores
Bulk water supply
Back
Apply for a drinking water contract
Areas with rain tanks
Non-potable water
Standpipes
Purified recycled water
Wastewater collection and treatment
Back
Rosedale Treatment Plant Dam
Building, developing and new connections
Back
Update on growth constraints in Warkworth
Planning, design and consents
Building public assets
Connect your property
Back
Apply for a domestic connection
Apply for a connection in Clevedon
Apply for a commercial connection
Change or relocate a connection
Connecting wastewater pipes
Complex wastewater connections
Apply for a fire sprinkler
Apply for an irrigation meter
Working near our assets
Back
What to know before you apply
Apply for Works Over approval
Accessing the wastewater network
Other activities
Engineering Standards Framework
Back
Guidance notes
Standard Review form
Water networks standards
Water transmission standards
Water treatment plant standards
Wastewater network standards
Wastewater transmission standards
Wastewater treatment plants
Electrical standards
Material supply
Asset recording
Compliance statements
Back
Compliance statement FAQs
GIS maps
Fees and charges
Back
Infrastructure Growth Charge (IGC)
Water meters
Back
Find and read your meter
Accessing your water meter
Meter types and sizes
Shared meters
Master and subsidiary meters
Deduction meters
Check meters
Irrigation meters
Rain tank water meters
Town to tank water service
Back
Register your interest
Water meter replacement
Back
Smart meters
Trade waste
Back
What is your classification?
Trade waste agreements
Monitoring trade waste
Trade waste charges
Trade waste FAQs
Forms and documents
Backflow
Back
Testing a backflow device
Our commitment to you
Vacuum pits
Faults & outages
Faults & outages
Back
Report a water, wastewater (sewage) or odour issue
Back
Groundwater, leaks and stormwater
Leaks in our network
How we prioritise leaks
Reinstatement after a fault repair
The leak repair process
Current water outages and upcoming shutdowns
What happens during water outages and interruptions?
Information about common water and wastewater (sewage) issues
How to check for leaks and prevent wastewater (sewage) overflows
Back
Check for a leak
Back
Leak repairs
Wastewater (sewage) overflows
Back
Wet weather overflows
Working to reduce overflows
How to prevent overflows
Back
Downpipes and gully traps
Fats, oils and grease
Trees and roots
Central Interceptor
Central Interceptor
Back
Why we're building the Central Interceptor
Constructing the Central Interceptor
Back
Our tunnel boring machines
Meet the team
Our sites
Engaging with our communities
Back
Improving social outcomes
School education
Sustainability and environment
Back
Enhancing the environment
Back
Meola Creek Enhancement Programme
Promoting sustainability
E-trucks
Find out more
Back
Central Interceptor consents and documents
Contact
Contact
Back
Contact us
Local Government Official Information and Meetings Act (LGOIMA) requests
Give us feedback or make a complaint
Home
>
Help and advice
>
Customer forms
>
Priority assistance
Priority assistance
Site map
Site map
About us
Information hub
Who we are
What we do
Reports and publications
Suppliers
Projects around Auckland
Umanga | Careers
News and media
Watercare in Waikato
Manage MyAccount
Pay a bill
Register with MyAccount
Get account balance
Get a copy of a bill
Set up direct debit
Set up e-billing
Update your details
Moving house or business
Apply for a leak allowance
Request a refund
Pay fixed charge annually
Connect to XERO
Wastewater audits
Our charges
Help and advice
Be Waterwise
Commercial customer hub
Help with your account
Landlords and property managers
Priority assistance
Property managers' hub
Responsibilities
Water stations
How-to
Customer contract
Customer promise
Tenants
Environment and community
Customer forms
Tap into our app
FAQs
Glossary
School Education
Water and wastewater
Flood recovery
Water supply situation
Where your water comes from
Water treatment and supply
Water and wastewater servicing strategies
Wastewater network strategy 2023
Alternate water sources
Wastewater collection and treatment
Building, developing and new connections
Water meters
Trade waste
Backflow
Our commitment to you
Vacuum pits
Faults & outages
Report a water, wastewater (sewage) or odour issue
Current water outages and upcoming shutdowns
What happens during water outages and interruptions?
Information about common water and wastewater (sewage) issues
How to check for leaks and prevent wastewater (sewage) overflows
Central Interceptor
Why we're building the Central Interceptor
Constructing the Central Interceptor
Our sites
Engaging with our communities
Sustainability and environment
Find out more
Contact
Contact us
Local Government Official Information and Meetings Act (LGOIMA) requests
Give us feedback or make a complaint
Get in touch
Get in touch
Report a fault
Send online enquiry
Contact
Give feedback
Chat with us
, powered by
LiveChat