Glossary

An access point to a private drain (wastewater) for repairs or cleaning. It is usually at the side of a building and often has a plastic or metal grille to prevent debris entering the private pipe. Also called an ‘overflow relief point’.

All property owners or developers applying for new connections to our networks are liable for an IGC. This applies to new developments connecting to our networks, or to existing nondomestic customers who increase their demand for water and wastewater services.

The basic physical and organisational structures (e.g. buildings, roads, power supplies) serving a community. At Watercare, it is the structures or assets that enable us to supply and treat water and wastewater, e.g. water or wastewater pipes, water meters, manholes, treatment plants, pumping stations.

A large-diameter sewer that collects sewage from public pipes and carries it to wastewater treatment plants.

A person or organisation (such as a specialist contracting company) that councils regard as being qualified to inspect and maintain building compliance schedule items.

A Maori tribe or tribes.

1 kilolitre (1 kL) is 1,000 litres of water. We charge you per kilolitre of water and wastewater used.

A partial credit we may make to your account after you have fixed a leak.

Information provided by Land Information New Zealand (LINZ). Usually a combination of the lot number and DP number. This helps to identify a particular block of land and its location in Auckland. To find your property’s legal description, go to the Auckland Council website > Search property and rates > Enter your address and then select the tab ‘Property information’.

A person or organisation that holds the lease of a property; a tenant or renter.