During this time, we’ll be focusing on critical water and wastewater operations. This means non-urgent and non-essential services will be postponed. If you have a scheduled installation and believe it is essential work, please contact 09 442 2222 (select option 4, then option 2) so we can determine if the connection can progress. We will assess it based on the information you provide. If the work is deemed essential, the usual process will apply and payment will be required. Then we will begin the physical work to install your meter.
For all works deemed non-essential, the standard process will apply when physical works resume.
Please email firstname.lastname@example.org or call 09 442 2222 (option 4).
Apply for a non-domestic connection
This section is for customers who want to connect a non-residential property. It also applies to multiple residential units (e.g apartment buildings) and mixed-use developments.
You can apply for the following connection services:
* Examples of where additional meters may be required: an apartment building with retail shops below, a shopping centre, a business centre with several offices.
The buttons below take you to our development portal where you can apply for a non-domestic connection or view your dashboard.
Got a question?
Phone us on (09) 442 2222, press 4. Or email email@example.com
Prepare your information
To avoid delays, please ensure you have everything you need before you apply.
What is the time frame for installing a connection?
You can expect an invoice within 10 days of when we receive your application. We aim to deliver the service you have requested within 15 working days of receiving payment.
When does billing start?
Water and wastewater: We start charging from the time we install the meter.
Water only: We start charging from the time we install the meter.
Wastewater only: We start charging from the date we approve your application.