Commercial water restriction FAQs

Stage one water restrictions are in place across Auckland

On 24 September 2020, Auckland Council decided to adjust the stage one water restrictions for commercial water users. The changes took effect on 12 October. For the purposes of these restrictions, commercial water use is water use associated with a taxable activity as defined by section 6 of the Goods and Services Tax Act 1985.

Under the amended restrictions, commercial water users can:

  • Use a hand-held hose fitted with a trigger nozzle
  • Use a regular hose for health, safety, emergency and biosecurity reasons
  • Operate a car wash service
  • Water sports fields, plants and paddocks using irrigation systems fitted with soil moisture sensors or rain sensors.

With Auckland still feeling the effects of the drought, we are still asking all business customers to save a minimum of 10% off their normal time of year usage. If we all save a little, it could make a lot of difference.

We've put together a list of frequently asked questions and answers which should cover off any queries regarding the amended commercial restrictions which came into force on 12 October 2020. If, however, you want to find out about residential restrictions or general information, click the relevant button below.


 

To report a person or company for misusing water, click the button below.

businesses using non potable water

The drought threw a spanner in the works for many operators, forcing them to change tack and switch to non-potable (untreated) water to keep their businesses going. Changes to water restrictions mean that businesses can now use potable water. In saying that, non-potable water is still an option for those who wish to choose that source.

Click here to visit the Exterior Cleaning Industry Association's website and see the companies that have been or are using non-potable water.

And, click here to view our list of companies that were and may still be powered by non-potable water.

Commercial FAQs

What is commercial water use?
For the purposes of the restrictions, commercial water use is water use associated with a taxable activity as defined by section 6 of the Goods and Services Tax Act 1985.
 
When were restrictions first introduced?
Saturday 16 May 2020
 
When were the restrictions adjusted for commercial operators?
On 24th September, Auckland Council decided to adjust the stage one water restrictions for commercial water users.
 
When did the changes take effect?
Monday 12 October 2020
 
What do those changes mean for commercial operators?
From 12 October 2020, when connected to the metropolitan supply network, commercial water users can:

  • Use a hand-held hose fitted with a trigger nozzle
  • Use a regular hose for health, safety, emergency and biosecurity reasons
  • Operate a car wash service
  • Water sports fields, plants and paddocks using irrigation systems fitted with soil moisture sensors or rain sensors.
 
Who do restrictions apply to?
The restrictions apply to all commercial and non-domestic water users that use water from the Auckland metropolitan supply network. This includes Pukekohe, Patumahoe, Clarks Beach, Glenbrook Beach, and all other metropolitan areas from Waiwera to Drury and Huia Village. Click here to view the metropolitan water supply map.

What are the rules for the exterior cleaning industry?
You can:
  • Connect a water blasting device to the metropolitan supply network so long as that device is not left unattended
  • Connect a hose to the metropolitan supply network so long as that device is fitted with a trigger nozzle and is not left unattended.

What are the rules for the construction industry?
You can:
  • Connect a water blasting device to the metropolitan supply network so long as that device is not left unattended
  • Connect a hose to the metropolitan supply network so long as that device is fitted with a trigger nozzle and is not left unattended
  • Choose to use non-potable water instead of connecting to the metropolitan supply network.
You cannot:
  • Use a standpipe to access water until further notice.
 
What are the rules for the automotive and marine industry?
You can:
  • Connect a water blasting device to the metropolitan supply network so long as that device is not left unattended
  • Connect a hose to the metropolitan supply network so long as that device is fitted with a trigger nozzle and is not left unattended
  • Flush boat engines at marinas using a hose that is connected to the metropolitan network. That hose must be fitted with a trigger nozzle and not be left unattended.
 
What are the rules for the agricultural industry?
You can:
  • Connect a hose to the metropolitan supply network as long as it is fitted with a trigger nozzle and is not left unattended
  • Water plants and fields using an irrigation system as long as it is connected to a soil moisture sensor or rain sensor.
  • Connect a water blasting device to the metropolitan supply network so long as that device is not left unattended
  • Choose to use non-potable water instead of connecting to the metropolitan supply network.

What are the rules for sports clubs and all fields?
You can:
  • Water fields using an irrigation system as long as it is connected to a soil moisture sensor or rain sensor.
  • Water plants and gardens using a hose as long as it is fitted with a trigger nozzle and is not left unattended. 
  • Connect a water blasting device to the metropolitan supply network so long as that device is not left unattended.

What are the rules for the carpet cleaning industry?
You can:
  • Connect a water blasting device to the metropolitan supply network so long as that device is not left unattended
  • Connect a hose to the metropolitan supply network so long as that device is fitted with a trigger nozzle and is not left unattended.


Can I use a standpipe?
No. We have suspended access to our fire hydrants. This means you cannot use your standpipe to access water until further notice. At this stage we are not recalling standpipes and trust that you will support Auckland’s water saving efforts by refraining from using them. Your hireage contract will be put on hold and extended by the duration of the suspension when restrictions are lifted. Anyone found using a standpipe while restrictions are in place will have it confiscated immediately.

Can I still use non-potable water instead of connecting to the metropolitan network?
Yes, you can access non-potable water. Click here for locations.
 
If I want more information about non-potable water sources who should I contact?
Please click here to visit the Auckland Council page or email nonpotablewater@aucklandcouncil.govt.nz.

How can I learn about using water wisely?
Our website www.waterforlife.org.nz has lots of tips on how to reduce your water use.

If I see someone wasting water in the Papakura area (which is serviced by Veolia) who do I report this misuse to?
You will need to note down the date and address of where the water wastage took place and email nz-customerservice-water@veolia.com

If I have a question about the drought or water restrictions, who do I contact?
Please email your enquiry to save-water@water.co.nz