Water meter replacement

What's it all about?

Water meters are an essential part of Auckland’s water network, recording the water use that your water and wastewater charges are based on. They are mechanical devices that wear with age. We have an ongoing programme to replace ageing water meters with smart meters.

What's the process?

Diagram of our water meter replacement project

What are the benefits?

In time, smart meters will provide a number of benefits for our customers. Check out the three main benefits below:
Icon of a calendar to indicate that smart meter bills will be based on actual water use

Monthly billing based on your actual water use

This means you’ll receive monthly bills from us based on your property’s actual water use. Up until now, it has been estimated every second month.
Icon to show that smart meters will give better visibility of your household water use

Better visibility of water use

You’ll be able to keep track of your household's water use and receive water-saving tips via a mobile app.
Icon to show that smart meters will offer timely notification of a water leak

Timely notification of a water leak

The data from daily smart meter readings will allow us to notify you of possible water leaks on your property, so you can take action quickly to save water and avoid potentially high bills.
Will every property’s water meter be replaced?
How does the smart meter work?
How often will the smart meter transmit my data?
Will I be able to receive my water usage data?
Will I be charged for this new service?
Will the new device affect my bill?
What impact will the replacement have on me?
How will I know if my meter is going to be replaced?
How is the installation done?
How long will a smart meter last?
Will the battery in the smart meter need checking and/or replacing regularly?
Will I be able to read my water meter after the smart device is installed?