If you are having difficulty paying your water bill, please contact us as we may be able to help. There are several options available to help make paying your account easier.
How we collect payments, follow up and can assist you is outlined in our debt management code of practice.
We can help you set up a payment arrangement so you can pay your overdue bill in installments that are within your budget.
Social agency assistance
You may be entitled to assistance from Work and Income. Contact them on 0800 559 009.
The New Zealand Federation of Family Budgeting Services offer helpful, free budgeting advice. There are also a number of other help agencies such as the Citizens Advice Bureau and www.sorted.org.nz.
Water Utility Consumer Assistance Trust
Visit the Trust’s website for information about:
- How the Trust can help
- Who is eligible to be considered for help
- How to apply