Before you apply for a leak allowance, have you ruled out other possible scenarios for your high bill?
You may not have expected a higher than usual water bill, so you'll no doubt be wondering what could have caused this spike. A higher than usual bill could be the result of a number of things, but the best place to start is by looking at your latest bill. We recommend you consider the following three scenarios before checking for a leak and applying for a leak allowance.
Apply for a leak allowance
A leak allowance is a partial credit for a water leak.
We offer a discretionary leak allowance to encourage everyone to fix a leak as soon as they can – ideally within a week or two. This form must be completed by the property owner or authorised tenant/agent once the leak has been repaired. Please send your application within one year of the leak.
Please note, we approve allowances at our discretion. If we accept your application, you will receive a credit on your next bill.