Tap into our app

The app is free to download on the App Store and Google Play.

• Registered for MyAccount? You can use the same login details
• Not registered for MyAccount? You will need your current bill
• Renting the property? Ask your landlord for permission to access the data in the app

The minimum versions are Android 21 (5.0) and iOS version 11. 

If you are already registered for MyAccount, you can use the same log in information (email and password) to log into the app. Any properties you have added in MyAccount will be visible in the app and vice versa.

The app and MyAccount have some similar functionalities, but you will only be able to see smart meter data in the app. 

No, this is a mobile only application. You cannot access it on a laptop.

Any of our customers can download and use the app but only smart meter customers with a ‘one meter to one account’ configuration will be able to receive continuous water use and high bill alerts. Customers with one meter servicing multiple dwellings or those with single properties that have multiple meters can still use the app but will have reduced functionality.  

 

The app receives data from smart meters once a day between 2am and 8am. This data will cover a period from 12am to 12pm. For mechanical meter customers, the usage data is updated based on your billing period.

 

Yes, you can make a one-off payment in the app.

No, you cannot set-up or change any automatic payments using the app. Please use MyAccount.

You will not be able to set up, amend or cancel direct debits from the app. This needs to be carried out via MyAccount.

Over time, depending on when your account was connected or when your meter was installed, you will be able to see up to six years of data.

Mechanical meter customers: You’ll be able to see as far back as 2019 or from the date your account was connected (if that is after 2019). Over time, you’ll see up to six years' of data.

Smart meter customers: If you’ve had a smart meter installed or recently connected your account to a smart meter, you’ll see your water use data from the date of installation or date of account connection. Over time, you’ll see up to six years' of data.

My meter’s been changed from mechanical to smart, can I still see my mechanical meter data?

Once a smart meter is installed you will no longer be able to see the data graph from your previous mechanical meter. However, you will still be able to access your mechanical meter readings through your PDF bills which are located in billing history.

Yes, our app has a billing history section that you can use to see your historical water bills and view your billing history. You can also share your bill.

You will receive a proactive notification on the app if your smart meter detects continuous water usage at your property as this could indicate a leak. You will be notified after 3, 14 and 25 days of continuous water usage.

How do I do a leak test using a smart meter?  

Firstly, in the app, go to Settings > Help > Checking for a leak to see examples of how continuous usage is displayed.

Traditional leak test methods can still be used for smart meters.

1. Pick a time when no water will be used for at least four hours – overnight is a good time. 
2. Read your water meter, then read it again after the period of not using any water. Make sure you don’t use any water during the test. DO NOT turn off the tap on the meter during the test - you need to be able to see if the meter increases while you are not using water, as this helps indicate a leak. For example, if you do an overnight test, you would read your meter at night before bed, then again first thing in the morning.  
3. If the meter numbers are higher, this shows that water is being used and it is likely you have a leak. 

Yes. If you share your latest water bill with them, they can download the app and register. When your tenants move out, you will need to remove their access using MyAccount.

Yes, you can add as many or few properties as you wish.

Your meter transmits data once a day. If your meter struggles to connect for any reason and we do not receive your usage information we will not be able to display any data for that day. As soon as your meter reconnects, we will receive all missing data and your usage graphs will update automatically.

Haptics is only used on the 30-minute graph, and at this stage cannot be disabled.

The only push notifications we send are for potential water leaks. If you wish to turn off that notification, you can do so by going into settings.