Property managers' hub

Welcome to our hub for property managers

Here you'll find all the information you and your tenants need about water and wastewater. Whether you are a landlord of one rental property or a property manager working across a thousand properties, there are certain tasks and information that you will need to be across. When creating this hub, we wanted to put the most commonly performed tasks at your fingertips.
 

Before you scroll through the quick access section, here's some helpful information about water and wastewater charges, and how to authorise a tenant(s) to deal with us.

The landlord or property owner is responsible for all water and wastewater charges at the property, regardless of:

• Any billing arrangement we may have with the landlord/owner

• Provisions in the Residential Tenancies Act 1986 dealing with liability for water and wastewater charges between landlords and tenants

For more information, see the customer contract.
 

 

• Providing authorisation means that the landlord or property manager allows a tenant to deal directly with us about the water account.

• If you are a tenant and your landlord or property manager has not given you authority, we cannot discuss the account with you.

An authorised tenant can:

• Receive the water bill

• Ask us about bills, charges and payments

• Register with MyAccount and manage the water account online

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