Cyclone Gabrielle: Water and wastewater updates


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Our flood recovery page provides the latest updates on the issues still affecting our water catchments, treatment plants, pump stations and network pipes. It also provides regular updates on our work following the record weather events of January and February 2023.

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Important updates

Muriwai customers

Tuesday 14 March 2023
We’ve heard from Auckland Council this afternoon that changes will be made to the placard status of some of the homes impacted by Cyclone Gabrielle.

  • If you’ve already been living in your property and you have water, this service will continue.
  • If you haven’t been in your house but a change of status means you can now move back in, please be aware that the water is not yet connected. Until now, our crews have not been able to get into the area to assess any damage to our pipes.

Changes to the exclusion zone mean from tomorrow (Wednesday) we can assess the network for damage and start carrying out essential testing and maintenance. We think it will be at least 10 days before we can restore service to these properties.
In the meantime, we will bring back a tanker to provide emergency water from outside the Sand Dunz Beach Café. Residents will need to bring containers to fill up.

Our local water treatment plant in Muriwai remains red-stickered and is out of service. This means when we do restore service, it will be with an extension to the temporary solution that’s currently supplying water to occupied properties on our network. If you have any questions, please email [email protected]

Recovery mode

While our operations team has focused on identifying issues and implementing temporary solutions, our infrastructure team has focused on standing up a dedicated recovery team. This is now in place, with executive support.
Over the next few years, this team will fully scope and deliver a recovery programme. Based on initial estimates – which have been provided to Auckland Council – it will cost at least $250 million to repair our networks. They may also take the opportunity to adapt our networks, so that it is more resilient to climate change and extreme weather events. It is unlikely they will be able to replace all broken assets with like-for-like infrastructure. For example, if a large section of pipe was washed away in a landslide, it’s unlikely it can be replaced. That’s because the land has also been washed away. They will need to scope, consent, and implement a different solution – which takes time.
While some permanent repair work is already underway, the full programme will be prioritised based on customer and environmental impact. For example, a broken wastewater pipe will be prioritised over a minor repair at a treatment plant. This is because the broken wastewater pipe is more likely to have an adverse impact on our customers and/or environment.
We expect to work collaboratively with other agencies carrying out repair work – such as Auckland Transport and Chorus – to ensure we minimise disruption to communities. This will also influence how and when we deliver our programme.

Auckland's tap water remains safe to drink

You do not need to boil it.

Please do not wade or play in floodwaters

Even water that's just 15cm deep can sweep you off your feet, and half a metre of water will carry away most vehicles.

For stormwater (rainwater) flooding, please contact Auckland Council
If you are concerned about the flooding of drains or roads, please call our friends at Auckland Council on (09) 301 0101. 

what you need to know about water and wastewater

Check out our rolling updates below on the weather, water and wastewater services

Tuesday 14 March
Thursday 2 March
Friday 24 February
Monday 20 February
Friday 17 February
Thursday 16 February
Wednesday 15 February
Tuesday 14 February
Monday 13 February
Sunday 12 February

Frequently asked questions about the cyclone

  • We'll aim to address the most common customer questions here.
  • ​This section will be time-stamped so you know when it was last updated
Last updated Monday 20 February
Do I need to boil my tap water?
How should I go about reporting a water or wastewater fault?
Who do I contact about a stormwater or rainwater overflow/flooding?
Should I stay away from stormwater/rainwater overflows and the beach?
I live in Titirangi, Konini, Oratia or Glen Eden, do I still need to save water?
Who do I contact if I have private property damage?