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Contact us

There are plenty of ways to get in touch with us. We’re here to help.

Explore our FAQs

Faults and outages

Report a non-urgent fault

Monday to Friday: 6.30am to 10.30pm

Saturday to Sunday: 7am to 5pm

Update an existing fault

Please let us know if you have an update online.

Report an urgent fault 24/7

We’re here to help.

Accounts and payments

Chat with us online

Monday to Friday: 8am to 7pm

Write to us

Use our online form and we’ll get back to you as soon as we can.

Give us a call

Monday to Friday: 8am to 5pm

Building and developing

Enquiries about connecting your water and wastewater, working near our assets, accessing our networks and complying with our standards.

Call us about your building matter

Monday to Friday: 8am to 5pm

Call (09) 442 2222

Option 3: Works over

Option 4: Building and developing

Find a building and developing form

There are several application forms used for building and development tasks. Find the right one here.

Building and developing enquiries

Enquiries about connecting your water and wastewater, working near our assets, accessing our networks and complying with our standards.  

Note: Proper pre-apps are run through Auckland Council. Some general queries might come at a cost depending on the complexity.

Email general queries to: [email protected]

General enquiries

Make a general enquiry

If you have a general enquiry, please use our online form.

General feedback and complaints

How to place feedback and more on our complaints process.

Other ways to contact us

Customer postal address

Watercare Services Ltd

Private Bag 94010

Manukau City

Auckland 2241

New Zealand

Physical address

73 Remuera Road

Newmarket

Auckland

New Zealand


Parking: 15 minutes free (2 spaces available)

Corporate postal address

Watercare Services Ltd

Private Bag 92521

Victoria St West

Auckland 1142

New Zealand

Media team

If you work as a journalist, you can email our media team.