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When to report a fault

Do you report a fault, call a plumber or take another action? From burst pipes to water pressure, find out what to do next.

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How to check for leaks

If your water bill is higher than normal, you might have a leak. Here’s how to check what’s really going on.  

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How to prevent blockages and overflows

Learn how to prevent blockages and overflows happening in your home, on your property or in our network. 

Groundwater, stormwater and wastewater: know the difference.

Before you report a fault, know how to spot the difference between groundwater, stormwater or wastewater.

Who is responsible for pipes?

Find out who is responsible for different pipes and where that responsibility starts and ends.

How we manage leaks in our network

Learn what causes leaks in our network and what we do to repair them.

How we manage wastewater overflows

Discover how we’re stopping stormwater from causing wastewater overflows, and how you can help.

Frequently asked questions

What happens during an outage or interruption?
Who is eligible for priority assistance?