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What’s going on?

Stay on the pulse with news and updates, and info on our projects across Auckland.

The team with Piper at her breakthrough in Warkworth

Major milestone ticked off on $300+ million programme of works

Piper the tunnel-boring machine has installed a five-kilometre pipeline to transport wastewater from Warkworth to the Snells Beach Wastewater Treatment Plant.

The crew carrying out the Pegasus install to improve our water networks

Latest newsletter

Check out our Tapped In newsletter to learn about how we're investing in Auckland's water network.

How can we help?

Information and support to help you manage your account.

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Priority assistance

If you or a loved one is sight or hearing impaired, has health or medical issues, or requires a translator, we can offer free, practical support.

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Higher bill than usual

A higher than usual spike in your water bill can come as a surprise, and you’ll want to know what’s caused it. Follow our step-by-step guide to explore possible causes.

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Resources for Mandarin speakers

Access our translated resources to help manage your account.

All about water

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How to check for leaks

Learn how to check for a leak on your property. If you have a leak and you don't fix it, it could result in a much bigger water bill and water damage to your property.

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Saving water at home

Take charge! Save on your water bill and help to reduce how much water you use, with these handy tips on using less water in your kitchen, bathroom and laundry.

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How to prevent blockages and overflows

We all love Auckland’s beaches, parks and neighbourhoods. But sometimes wastewater can overflow from private drains and public manholes onto land and into waterways. We can all play a role in preventing overflows.