What’s going on?
Stay on the pulse with news and updates, and info on our projects across Auckland.
Aucklanders encouraged to reduce outdoor water use
We’re not asking people to stop watering their gardens, we just want everyone to be more mindful of their water use, particularly outdoors.
Latest newsletter
Check out our Tapped In newsletter to see how service reliability is at the heart of our 10-year plan.
Spider digger’ critical in $95m growth programme
It's hard at work installing a 26-metre-long watermain into the cliff face of the maunga at an incline of up to 45 degrees.
How can we help?
Information and support to help you manage your account.
Priority assistance
If you or a loved one is sight or hearing impaired, has health or medical issues, or requires a translator, we can offer free, practical support.
Higher bill than usual
A higher than usual spike in your water bill can come as a surprise, and you’ll want to know what’s caused it. Follow our step-by-step guide to explore possible causes.
Resources for Mandarin speakers
Access our translated resources to help manage your account.
All about water
How to check for leaks
Learn how to check for a leak on your property. If you have a leak and you don't fix it, it could result in a much bigger water bill and water damage to your property.
Saving water at home
Take charge! Save on your water bill and help to reduce how much water you use, with these handy tips on using less water in your kitchen, bathroom and laundry.
How to prevent blockages and overflows
We all love Auckland’s beaches, parks and neighbourhoods. But sometimes wastewater can overflow from private drains and public manholes onto land and into waterways. We can all play a role in preventing overflows.