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Our organisation

We’re New Zealand’s largest water utility, supplying safe water to Auckland’s communities and treating their wastewater.

Who we serve

We provide water and wastewater services to 1.7 million people in the Auckland region. In Papakura, we provide bulk services to Veolia Water, which manages the local community’s network and retail services. Our testing facilities, Watercare Laboratory Services, monitor and test drinking water and wastewater for over a third of New Zealand’s population.

How we’re managed

Our board of directors and executives are committed to ensuring the company applies best-practice policies and procedures. 

The board is ultimately responsible for governance decisions. They have a broad range of business and leadership experience, with a particular focus on infrastructure and utilities.

Our executive leadership makes the day-to-day decisions. They’re a mixture of technical engineers, business leaders and people management experts. They guide the work for our team of Watercare staff, who ensure we maintain great service to you.

How we’re funded

We do not receive any funding from Auckland Council or the government, nor do we pay a dividend to Auckland Council. All the money we receive from customers goes into operating, maintaining and expanding our networks of pipes, treatment plants, pump stations and other infrastructure.

Who works at Watercare?

We employ a diverse range of people to deliver our goal of safe, reliable and efficient water and wastewater service for our customers. They work in various roles across our business: from engineering to science, operations, communications and customer service.

Our teams work across Tāmaki Makaurau, from our Newmarket head office to the laboratory, water and wastewater treatment plants, and in the community.

What kind of organisation is Watercare?

Watercare is a limited liability company registered under the Companies Act 1993 and a local government organisation under the Local Government Act 2002. We’re subject to regulation that governs planning, health and environmental matters. The principal regulators include Auckland Council, Waikato Regional Council, the Ministry of Health and Taumata Arowai. We also provide these and other regulatory bodies with information on the potential for existing and proposed policies and regulations to affect our activities.

Read our guiding legislation

Legislative Framework
Water Supply and Wastewater Network Bylaw 2015
Further legislative requirements