Having trouble logging in? Clearing your cache may help – here’s how to do it

09 March 2018

Some customers may be having trouble logging in using certain browsers, following maintenance work on the website.

We’re working on a solution but in the meantime, if you are unable to log in, you can try clearing your cache.

To clear the cache, press Shift+Ctrl+Delete at the same time.

If you are using Internet Explorer, you will get a pop-up that looks like this:

An image of a pop-up allowing you to delete your browsing history.

Select the history you would like to clear and click "Delete".

If you are using Chrome, you will get this screen:

An image of the Chrome screen for clearing browsing data.

Select the data you would like to delete and click "Clear data".

If you clear your cache and are still unable to log in, please phone us on 09 442 2222 for assistance.

Give feedback