Watercare in Waikato

From 1st October 2019, we began operating Waikato district’s water, wastewater and storm water services. It’s not the first time we’ve worked together - since 2010 we’ve provided wastewater services and drinking water to Tūākau and Pōkeno communities.

Waikato District Council will continue to own all the assets, while we manage the water, wastewater and storm water infrastructure above and below ground.

Our new contract combines Council’s local knowledge and our expertise in the water and wastewater industry. There will be a two-year transition period, and after that we will move to the full operational contract. We’re proud be continuing our relationship with Waikato District Council.

What does this contract mean for Waikato customers?

Over the next two years Waikato customers will continue to deal with Waikato District Council for billing, faults and leak enquiries. Click here to get in touch with the Waikato District Council team.

Who oversees our contractual arrangement?

The Waters Governance Board, an independent body, manages performance for Waikato District's water services.

Meet the team

Our service team (pictured below) is based in Brownlee Street, Ngaruawahia.

David Luke (below) is one of the treatment plant operators. He travels all over the district, notching up a large mileage in his 'mobile office' as he carries out routine and emergency management at some of the 16 treatment plants. Press play on the video below to find out what makes David tick.