Toggle navigation
Toggle Search
Search for:
(search)
Register
Log in
Manage account
Manage account
Back
Pay a bill
Back
Pay a bill online
Back
Recurring credit card terms and conditions
Register with MyAccount
Get account balance
Get a copy of a bill
Set up direct debit
Back
Direct debit terms and conditions
Set up e-billing
Update your details
Moving house or business
Back
Homeowners
Residential tenants
Residential landlords
Commercial landlords and tenants
Solicitors
Apply for a leak allowance
Back
Leak allowance terms and conditions
Request a refund
Pay fixed charge annually
Connect to XERO
Our charges
Back
Wastewater pricing plans
Industry wastewater percentages
How we calculate our charges
Wastewater audits
Back
Apply for a wastewater audit
Help and advice
Help and advice
Back
Help with your account
Back
MyAccount help
Higher bill than usual
Need help paying a bill?
Understand your bill
Registering with our website
Payment responsibility
Meter readings
Domestic or non-domestic customer?
Giving authority to access accounts
How-to
Responsibilities
Back
Who is responsible for pipes?
Customer contract
Tenants
Landlords and property managers
Back
Authorising tenants
Be Waterwise
Back
Download Waterwise resources
Save water in your home
Back
Gardening tips
Household tips
Save water in your workplace
Collecting rainwater
Recycling greywater
Pressure and flow rate
Environment and community
Back
Rehabilitating Puketutu Island with biosolids
Watercare Education Programme
Back
Bugs
Drinking water
Stormwater and wastewater
Wastewater
Water cycle
Water experiments
Water quality
Freshwater Detectives™ kit
World Water Day
Coastal Walkway
Watercare Harbour Clean-Up Trust
Customer forms
Back
E-billing online form
Request a special reading
Request a final meter reading
Annual wastewater charge: opt-in
Annual wastewater charge: opt-out
FAQs
Back
General FAQs
Billing, payment and accounts FAQs
Building and developing FAQs
Connect your property FAQs
Faults and outages FAQs
Tenants and landlords FAQs
Water meters FAQs
Glossary
Water and wastewater
Water and wastewater
Back
Our commitment to you
Water treatment and supply
Back
Drinking water quality
Back
Flush your pipes
Monitoring and testing water
Treating water
Wastewater collection and treatment
Where your water comes from
Back
Auckland's dam levels
Dams
Groundwater and springs
Rivers
Building and developing
Back
Building public assets
Back
Planning, design and consents
Construction of developments
Asset acceptance, connecting and vesting
Connecting public pipes
Connect your property
Back
Apply for a domestic connection
Apply for a non-domestic connection
Change a connection
Connecting wastewater pipes
Complex wastewater connections
Apply for a fire sprinkler
Apply for an irrigation meter
Working near our assets
Back
Do I need Works Over approval?
Apply for Works Over approval
Accessing the wastewater network
Other activities
Engineering Standards Framework
Back
Water networks standards
Water transmission standards
Water treatment plant standards
Wastewater network standards
Wastewater transmission standards
Wastewater treatment plants
Electrical standards
Material supply
Asset recording
Compliance statements
Back
Compliance statement FAQs
GIS maps
Fees and charges
Back
Infrastructure growth charge (IGC)
Water meters
Back
Find and read your meter
Accessing your water meter
Shared meters
Master and subsidiary meters
Deduction meters
Check meters
Irrigation meters
Rain tank water meters
Water meter replacement project
Back
Waiuku trial
Trade waste
Back
What is your classification?
Trade waste agreements
Monitoring trade waste
Trade waste charges
Trade waste FAQs
Forms and documents
Bulk water supply
Back
Apply for a drinking water contract
Backflow
Back
Testing a backflow device
Standpipes
Faults and outages
Faults and outages
Back
Is there a fault in your area?
Outages and interruptions
Current outages and upcoming shutdowns
Plumbing and wastewater
Back
Check for a leak
Back
Leak repairs
Wastewater overflows
Back
Wet weather overflows
Working to reduce overflows
How to prevent overflows
Back
Downpipes and gully traps
Fats, oils and grease
Trees and roots
Report a fault
About us
About us
Back
Who we are
Back
Board meetings
Back
Guidance on public attendance at board meetings
Board of directors
Executives
Mana whenua
Health and safety
Stakeholder engagement
Sustainability
What we do
Reports and publications
Back
Tapped In newsletter
Suppliers
Back
Awarded contracts
e-Tenders
Forward works
Purchase/contract orders and invoices
Unsolicited proposals
Projects around Auckland
Back
Albany to Pinehill reservoirs watermain construction
Astley Avenue watermain renewal
Clevedon water and wastewater network
Huia 1 Watermain pipeline upgrade
Lawsons Creek wastewater pipe construction
Mairangi Bay Pump Station
Pukekohe Wastewater Treatment Plant upgrades
Warkworth Water Treatment Plant
Wastewater servicing project for Whangaparāoa and surrounding growth areas
Warkworth-Snells-Algies wastewater services
Army Bay Wastewater Treatment Plant outfall replacement
Central Interceptor
Central Interceptor contractors' information
Central Interceptor main project works - evidence
Central Interceptor resource consent documentation
East Coast Bays wastewater upgrade
Glen Innes wastewater upgrade
Huia water treatment plant replacement - Manuka Road, Waima
Huia water treatment plant replacement consent application process
Huia water treatment plant replacement open days
Huia water treatment plant community liaison group
Huia water treatment plant sludge dewatering upgrades
Māngere: biological nutrient removal upgrade
North Harbour 2 watermain
Northcote wastewater pipeline upgrades
Northern Interceptor
Hūnua 4 watermain
Omaha Wastewater Treatment Plant
Pukekohe East reservoirs
South-west wastewater servicing
Wairau Road wastewater upgrade
Watermain and wastewater pipe renewals
Wellsford Wastewater Treatment Plant upgrade
Wynyard Quarter and Halsey Street wastewater upgrades
Careers
Back
Meet our people
SnapHire privacy
SnapHire technical help
News and media
Back
Auckland drinking water gets top marks for every zone
Auckland Mayor Phil Goff and Forestry Minister Shane Jones plant pohutukawa trees to celebrate Arbor
Auckland's drinking water is 'Aa-okay'.
Blanche the giant tunnel boring machine makes progress at Army Bay
BNR expansion project at Mangere Wastewater Treatment Plant underway
Broken wastewater pipe at Milford
Central Interceptor one step closer to start date
Children's book launched for World Water Day 2018
Current water outages and upcoming shutdowns
Don’t let your hose run wild! Be waterwise this summer
Godwits return to Watercare Coastal Walkway
Green light for Pukekohe Wastewater Treatment Plant upgrades
Green light for wastewater upgrade
Grow with the flow
Having trouble logging in? Clearing your cache may help – here’s how to do it
How Watercare plans to stay ahead of Auckland's population growth
Huia Water Treatment Plant replacement open days in Titirangi
Hūnua Ranges regeneration project blooms
Kids cosy this winter thanks to generous folk at Watercare
Kiwi Esplanade ventilation shaft removed from Central Interceptor design
Large turnout for Huia Water Treatment Plant open day
Large wastewater project counting down to start date
Lower Huia Dam open day a hit with visitors
Make your spring planting water-efficient
Māngere school students produce stunning designs for Watercare Coastal Walkway information signs
Manukau RFC’s massive water savings
Mayor Phil Goff opens Watercare’s new Biological Nutrient Removal (BNR) facility
More water for the North Shore and Rodney District after Watercare’s planned operation goes smoothly
Don’t rush to flush
New Albany-Pinehill watermain project progresses well
New pump station and pipework takes shape at Wynyard Quarter
New tunnel boring machine arrives for outfall pipeline project at Army Bay Wastewater Treatment Plan
New wastewater tank at Fred Thomas Drive, Takapuna takes shape
New water treatment plant for Warkworth
New website means you can do more online
Our Warkworth Wastewater Treatment Plant expands to cater for growth
Payment Express outage
Pest control programme in the Hūnua Ranges
Pukeko in the spotlight at the Māngere Coastal Walkway
Pump station at Wynyard Quarter nears completion
Rare plant discovered at Watercare Coastal Walkway
Save 20 campaign comes to an end
Scale of Tasman Tempest devastation revealed
Summer is coming, so make every drop count
Take a tour of two of our treatment plants
Tenders submitted for Watercare’s Central Interceptor project
Tonnes of microbes get to work at Mangere Wastewater Treatment Plant
Trouble signing in to your account? Here's a guide
Tunnel boring machine begins work in Wairau Road
Visit one of our dams on World Water Day
Visitors pour through the doors at Ardmore Water Treatment Plant’s annual open day
Visitors pour through the doors at our Waikato Water Treatment Plant's first open day
Vodafone email shutdown may affect some customers
Warkworth’s new water treatment plant opens its doors for first time
Wastewater pump station dramatically cuts overflows at Shoal Bay
Water and wastewater price changes effective 1 July 2018
Water lessons filter through on World Water Day
Watercare and Auckland Council conduct pipe testing in Glen Innes
Watercare and Paparimu School dig deep for Hūnua farm
Watercare announces new water and wastewater services for Clevedon
Watercare chooses Manuka Road as site for new Huia Water Treatment Plant
Watercare ensures wildlife is protected at Army Bay construction site
Watercare fights blue/green algae with ultrasonic soundwaves
Watercare gives migrating fish and eels a helping hand
Watercare implements compliance and connections changes
Watercare in the running for sustainability awards
Watercare lodges application to improve south-west wastewater services
Watercare opens award-winning training facility
Watercare provides UV treatment for Havelock North water
Watercare ranks highly among Australasian counterparts
Watercare releases latest annual report
Watercare selects Ghella-Abergeldie Harker Joint Venture to move forward with Central Interceptor pr
Watercare to regenerate pine forest in Hūnua Ranges with natives
Watercare video wins second international award
Watercare’s Hunua Ranges regeneration project takes shape
Watercare’s new water treatment plant in Warkworth goes live
Watercare's free personalised water advice service
We’ve got a new e-bill
Work begins on Mangere wastewater treatment plant upgrade
Yellow pohutukawa create excitement at Māngere Wastewater Treatment Plant
You can now apply online to connect your property to our networks
Contact
Contact
Back
Contact us
Give us feedback or make a complaint
Online enquiry
Faults and outages
Report a fault, check outages, troubleshoot plumbing and wastewater issues
Is there a fault in your area?
Report a fault, contact us, or get advice on burst pipes, water supply, water meters
Outages and interruptions
We sometimes have to interrupt services to maintain or improve our network
Current outages and upcoming shutdowns
Check for water outages and shutdowns in your area
Plumbing and wastewater
Find out about leaks and how to keep your pipes flowing
Report a fault
Let us know about water and wastewater faults
Related
Responsibilities
Understand who is responsible for bill payment, pipes, water meters, repairs and more
Our commitment to you
We provide safe, reliable water and wastewater services at minimal cost, and welcome feedback on ways to improve
Customer contract
The customer contract sets out our obligations to you, and your responsibilities
Drinking water quality
Your tap water comes from natural sources and is treated to high standards
Site map
Site map
Manage account
Pay a bill
Register with MyAccount
Get account balance
Get a copy of a bill
Set up direct debit
Set up e-billing
Update your details
Moving house or business
Apply for a leak allowance
Request a refund
Pay fixed charge annually
Connect to XERO
Our charges
Wastewater audits
Help and advice
Help with your account
How-to
Responsibilities
Customer contract
Tenants
Landlords and property managers
Be Waterwise
Environment and community
Customer forms
FAQs
Glossary
Water and wastewater
Our commitment to you
Water treatment and supply
Wastewater collection and treatment
Where your water comes from
Building and developing
Water meters
Trade waste
Bulk water supply
Backflow
Standpipes
Faults and outages
Is there a fault in your area?
Outages and interruptions
Current outages and upcoming shutdowns
Plumbing and wastewater
Report a fault
About us
Who we are
What we do
Reports and publications
Suppliers
Projects around Auckland
Careers
News and media
Contact
Contact us
Give us feedback or make a complaint
Online enquiry
Get in touch
Get in touch
Report a fault
Send online enquiry
Contact
Give feedback