Pay a bill
Set up direct debit, pay by credit card: there are plenty of ways to pay.
Register your account online with MyAccount
Set up your account for easy access any time.
Get technical help with MyAccount
Understand your bill
Learn about our charges and your water use.
High water bill? Review your water use and find the cause
Check if you are a domestic or non-domestic customer
Apply for a leak allowance
Give authority to access accounts
Businesses: Find your industry type and wastewater percentage.
Homeowners, renters, businesses, solicitors – here’s what you need to do.
Developers: Follow the steps for planning, design and construction
Connect your property: View application checklists and download forms
Working near our assets: Check clearance distances for private land
Identify our pipes on your site: View GIS map
Find a manhole number: Accessing the wastewater network
Read the compliance FAQs
IPENZ/ACENZ monitoring guidelines
Watercare risk-based construction monitoring framework
Learn more: Compliance statements
Check for a leak
Measure your water flow rate
Troubleshoot a problem
Report a fault
Preventing overflows and blocked drains:
Find and read your water meter
Check your meter and see how much water you are using.
Find which water meter serves your property
This simple test uses your Watercare bill and the kitchen tap.