Will every property’s water meter be replaced?
All eligible water meters will be replaced with smart meters over time. We are prioritising the meters that are 10-15 years old. Water meters are owned by us not the property owner, and we replace them due to wear and tear.
Eligibility includes meter size, age and signal strength.
How does the smart meter work?
The smart device and the water meter are fully integrated in one unit. The meter takes readings every 30 minutes and this data is sent to us once daily. The device also records battery level, signal strength, date and time, and sends alerts if there is a problem with the meter or your water supply.
How often will the smart meter transmit my data?
The smart meter will transmit data once a day to our secure information database.
Will I be able to receive my water usage data?
Yes, we are in the process of developing services which will display water usage information.
Will I be charged for this new service?
No. There is no additional cost for the new meter reading device.
Will the new device affect my bill?
In time, you will start to receive monthly bills based on your actual water use. Your first bill after the meter replacement will show usage from the old meter and the new meter. Your account number will remain the same. See billing example below.
What impact will the replacement have on me?
We will need to turn off your water supply for around one hour during the installation.
How will I know if my meter is going to be replaced?
We will notify the people living at your property a few weeks ahead of replacing the meter.
How is the installation done?
On the day of the installation, our contractors will knock on your door to let you know they are replacing the meter and need to turn off the water for around one hour. They will have ID cards with them and will be wearing high visibility clothing. Once they have replaced the meter, they will turn the water back on and leave a note in your mailbox.
To ensure the safety of our customers, all our staff are fully vaccinated against COVID-19.
How long will a smart meter last?
As with the mechanical meters, the smart meters are expected to last 10-15 years. Over this period, its readings will remain accurate. Its lifespan is based on its battery which is fully enclosed within the unit.
Will the battery in the smart meter need checking and/or replacing regularly?
No, the battery is fully enclosed within the unit to protect it from water. It is expected to last 10-15 years.
Will I be able to read my water meter after the smart device is installed?
Yes, you will still be able to read your meter.