Retail Operations and Business hours

• 8:00am - 4:00pm phones

• 8.00am to 5.00pm Live chat

• Six business days from 22 December 2025 to 03 January 2026

Business day = Workday, excludes weekends and statutory holidays

Faults:

• Watercare staff are available for calls 24/7

• Escalation rules, no change

• Reception – Closed from 22 December 2025 to 03 January 2026