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Metropolitan servicing strategy
Auckland is growing and so are its water needs
Our city, our water: Let's shape Auckland's water future together
Auckland’s water services are essential to our city’s health, sustainability, resilience and prosperity. Auckland is growing and so are water needs. Climate change, ageing infrastructure, and increasing demand mean we need a smart, sustainable strategy for the future of our water and wastewater services. The decisions we make today will shape our communities for generations - just as past decisions determined where your water comes from and how wastewater is managed today.
The metropolitan servicing strategy – which stretches from Whangaparāoa in the north to Pukekohe in the south – is a 70-year strategy to ensure we can continue to deliver safe, reliable, and affordable water services for everyone. But we can’t do this alone. We need your input to shape the future of water in Auckland.
Webinar
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What happens now?
What happens now?
Why the servicing strategy matters
Every time you turn on the tap, shower or flush the toilet you’re using Auckland’s water services. But have you ever thought about what it takes to keep clean water flowing and wastewater safely managed? Here are the reasons why we need to act now.
Auckland is growing
- 700,000 more residents by 2050 means higher demand for water.
Climate change is impacting water supply
- We’ll see more droughts, floods, and unpredictable weather.
Aging infrastructure needs investment
- To keep up, we must upgrade pipes, treatment plants and water sources.
Biosolids (part of wastewater treatment)
- We need to find a new solution for the disposal of biosolids by 2035.
That’s where the servicing strategy is needed to make sure we have a strategy that works for the long term.
Smart investment takes time
Infrastructure is complex and requires long-term planning to balance cost, growth, and sustainability. By planning responsively rather than reactively, we can make informed, future-focused decisions that are adaptable and keep Auckland’s water flowing for generations.
What happens now?
- We’re using your feedback to inform our metropolitan servicing strategy.
- The final strategy will be released for public consultation in February 2026.
- The strategy will be regularly reviewed and we’ll continue working with communities to keep improving Auckland’s water services.
- Local boards also provided feedback for us to consider. Click here to read the local board feedback on the metropolitan servicing strategy.
Documents and helpful links