If we have been unable to work together to satisfactorily resolve a genuine dispute, either of us may refer the matter to the Disputes Tribunal, or for matters over $15,000, to the Court.
Disputes about outstanding payments
If there is a payment or outstanding balance on an account relating to a genuine dispute involving a specific breach of obligations or duties we will, while the dispute is being considered, freeze the disputed amount. This means that we will not seek any further collection or charge any interest on the disputed amount while we investigate the matter.