Official information request

Making a request

If you wish to make a request for information under the Local Government Official Information and Meetings Act 1987, please click here.


We will provide you with a decision on your request for information as soon as possible but no later than 20 working days after receiving it.
We will also let you know as soon as possible if:
  • we need to extend the deadline for your request
  • we need more information from you
  • we need to transfer your request to another government or local government organisation.
You can ask us to treat your request as urgent. If this is the case, you must provide us with reasons when you make the request. One of our team will advise you on what is possible.

Withholding information

If we withhold or refuse to give information, we will explain the reasons for doing so, as set out in the:


Lodging a request for information is generally free. However, we may make a reasonable charge for fulfilling the request for information that we agree to provide you (e.g. if the request involves significant time or people power to respond to). If we decide to make a charge, we will let you know the estimated cost of your request before processing it. You will then be able to decide if you would like to proceed, withdraw or refine your request. We may ask for some or all of the costs to be paid in advance. Wherever possible, we will try to help you refine your request in such a way that it will not result in a charge. For more information about why the request may be charged, see the Ombudsman’s guideline on charging.

Complaints to be referred to the Ombudsman

If you are unhappy with the response you receive from Watercare, please contact the writer so we can try to resolve your concerns. Alternatively, you can also make an official complaint to the Ombudsman. The Ombudsman is an impartial entity who will investigate your complaint and make a final ruling.