There are a number of reasons for these water quality issues. Usually there is a simple explanation and there is no cause for alarm.
If you think your water is making you ill, we recommend you see your doctor as soon as you can.
Discoloured water
Does your water look rusty, cloudy, white, or have a blue or green tinge? The cause may be in the public water pipes, or your private plumbing. To find out where our pipes connect to yours see Who is responsible for pipes.
In our pipes: The most common cause of colour in water is naturally occurring minerals.
In your pipes: Your private water pipes can corrode and colour the water. Iron produces a brownish colour, and copper produces a faint blue colour. Learn about metals in your water
If you have discoloured water, turn on (flush) your outside tap for about 10-15 minutes to clear your private water pipes. Use the hose tap closest to the water meter. Don't use any water in the house while you do this.
If the problem remains, please phone us on (09) 442 2222, press 1.
Send a photo
To help us find the cause, you can email a photo or video of the water to [email protected]
Water tastes different
For any problems with the taste of your water, please phone us on (09) 442 2222, press 1.
If you are the only property affected we will respond within 24 hours. See also Drinking water quality
Water smells different
For any problems with water odour, please phone us on (09) 442 2222, press 1.
If you are the only property affected we will respond within 24 hours. See also Drinking water quality