Auckland is experiencing a water shortage after suffering a severe drought. During this time, water conservation is extremely important. Our crews are working hard to fix all reported leaks as soon as possible. To ensure your fault is prioritised correctly, we need as much information as possible.
Before you report a fault, please follow these steps:
Step 1: Check our current outages page which lists our current known large scale faults.
Step 2: Report a fault via our chat function. From 7.30am-7pm Monday to Friday and 8.30am-5pm Saturday and Sunday, you can report a fault using the 'chat with us' bubble found at the bottom of this page.
Step 3: Outside those hours, you can report a fault using the options below. Make sure you provide photos and detail the size of the affected area.
If you require an immediate response, please call us on (09) 442 2222 and press 1.
Let us know about water and wastewater faults
We may already know about this fault, so please first check the latest outages.
Online fault reports are monitored 24 hours a day, 365 days a year, and we aim to prioritise and respond within 4 hours. If you require an immediate response, please call us on (09) 442 2222 and press 1.