During the COVID-19 lockdown period we will continue to prioritise major leaks. Leaks we class as very minor won’t be tended to by our crews. This is to minimise disruption to households and neighbourhoods, and to ensure we are adhering to physical distancing rules. We do, however, want you to continue to report any leaks you see.
To ensure your fault is prioritised correctly, we need as much information as possible. Before you report a fault, please follow these steps:
Step 1: Check our current outages page which lists our current known large scale faults.
Step 2: Log a fault using the options below. Make sure you provide photos and detail the size of the affected area.
Let us know about water and wastewater faults
We may already know about this fault, so please first check the latest outages.
Online fault reports are monitored 24 hours a day, 365 days a year, and we aim to prioritise and respond within 4 hours. If you require an immediate response, please call us on (09) 442 2222 and press 1.