Indicators of a high-priority leak
Target response time: One hour
- Customers are without water*
- There is a risk to people or property
- The leak appears large, with water gushing or spurting high into the air.
* If water is likely to be off for a prolonged period (4 hours or more) we will provide a water tanker where people can collect drinking water. However, Civil Defence recommends people keep a three-day supply of water (nine litres per person) available at home for unexpected situations.