When leaks are reported to us, we give them a priority level based on a number of factors including the volume of water being lost, health and safety risks and the potential for property damage.
We use these priority levels to ensure we can save as much water as possible by fixing the biggest leaks first. The more information you can give us when you report the leak, the better. If we know the leak is under a driveway or footpath for example, we arrive on site prepared to cut concrete.
Click here for more on what causes leaks and how they are proritised.