Water meters

Meters are in the ground, usually at the front of the property. How to find and read your meter

As the property owner, you must make sure we can enter your property to read the meter. If we can’t gain access, for example because of a locked gate or overgrown garden, we will have to make an estimate of your water usage. Learn about estimated readings.

If there is a problem with access to your property, please phone us on (09) 442 2222, press 3.

Email your request to us:
Request a special meter reading
Request a final meter reading

Learn more

Meter readings
Moving house

The meter number is on the reverse side of your bill, under ‘Consumption details’. If you are registered with MyAccount you can view the bill online. For help, go to MyAccount help and follow the steps for View/download/print a bill.

You can also find the number on your meter. How to find and read your meter


 

If you are not sure which is your water meter, you can do a simple test using your water bill and the kitchen tap. Download the water meter guide

We own and are responsible for all Watercare meters (including shared meters and subsidiary meters). Learn more: Water meter responsibilities

Check meters are privately owned and are the responsibility of the owner. Learn more about check meters

New or additional meters

Domestic meters: For the application form and a checklist of the information we require, go to Apply for a domestic connection.

Commercial meters: For the application form and a checklist of the information we require, go to Apply for a commercial connection.
 

You can apply to:

• relocate a meter
• disconnect a meter
• get a bigger meter.

For the application form and a checklist of the information we require, go to Change a connection.

Service fees: See New connection charges (PDF).

Or phone (09) 442 2222, press 4, or email [email protected]

 

For information on meter faults, leaks and meter testing, see There is a problem with my meter