Screening, clarifying, filtering, disinfecting and other processes ensure your water is safe to drink
Through interconnected reservoirs and pipes we carry treated water across the region from our 17 treatment plants. Our 18th treatment plant is under construction.
Video: Follow the treatment journey from source to your tap.
Our processes start right at the source.
Auckland’s water comes from varied sources, including dams, bores, springs and rivers. Each treatment plant is designed to deal with its particular sources of raw water.
The water from dams in the Hūnua and Waitākere ranges comes from protected areas that are mostly native bush. It requires a relatively low level of treatment to meet the water standards.
Groundwater typically requires even less treatment, as the raw water is usually free from bacteria and has very low turbidity (cloudiness).
Water from the Waikato River travels through a number of different environments on its journey to the water treatment plant at Tuakau, so it goes through additional treatment processes.
Four plants treat Auckland’s dam water.
Most of Auckland's water comes from dams in the Hūnua and Waitākere ranges. It is treated at four plants: Ardmore, Huia, Huia Village and Waitākere.
Water passes through screens that remove any large debris, such as leaves, branches, rubbish and dead insects.
To remove any dirt that remains, we typically add a compound known as aluminium sulphate (alum) to the water. The alum and dirt particles stick together (coagulate) into large, heavier particles called ‘flocs’.
The water is pumped into settling tanks, or clarifiers, where most of the floc settles on the bottom of the tank and is removed. The clarified water is collected from the top of the tank.
The water is forced through sand filters. These trap any remaining particles in the water.
Chlorine is added to kill any germs (micro-organisms), such as E. coli and campylobacter, which might remain after filtration.
Fluoride is added to the Auckland metropolitan water supply, with the exception of Onehunga. This is at the request of Auckland’s legacy councils (before Auckland Council integration).
27 July 2022 - Auckland Council directed to fluoridate Onehunga, Waiuku water supplies
We have been directed by the Director-General of Health Dr Ashley Bloomfield to install fluoride dosing systems at our Onehunga Water Treatment Plant by 30 June 2024. By 30 June 2026, we are required to upgrade our three Waiuku plants and fluoridate the community’s water supply. To read more about this decision, click here.
The final stage is to balance the pH of the water.
To maintain quality we take extra steps. This is because the water travels more than 400 kilometres through towns, past farms and industries before it reaches our treatment plant in Tuakau. Runoff from farms and industries that use the water, such as power stations, affects the quality of the water before we treat it.
Our ultra-filtration process uses membrane technology: clarified water passes through fine membrane filters that prevent tiny micro-organisms such as giardia and cryptosporidium from passing though. This makes the Waikato treatment plant one of the most sophisticated in Australasia.
The emergency loudspeaker test takes place each year at our Ardmore Water Treatment Plant, 250 Creightons Road. The test will occur once and will last for approximately three minutes. As part of our safety planning and review process, we test the loudspeaker to check the tone and message are operating correctly and can be heard clearly in the area surrounding the plant.
Watercare Laboratory Services
Fluoride in our water supplies