Solicitors

When your client sells a property, you will need to arrange for a final meter reading.

Our solicitors’ portal has everything you need when representing a property seller or buyer – all in one online location.

Request access to the solicitors' portal

Please email us at [email protected] and provide:

  • Your first and last name
  • Legal firm
  • Telephone number 
  • Email address

Log in to the solicitors' portal

We’ve made some changes to the portal

When you log into the portal, please use the show more bookings filter (see example below) to access all your booking or streamline past and future reading requests. The three working day rule applies to all reading requests.
solicitors portal show more bookings filter

Request a final meter reading

 To request a final reading you can:

 
Please provide these details:

  • Account holder’s name

  • ​Watercare account number or the property address as shown on the Watercare bill

  • Settlement date or final meter read date (note: meters are read Monday to Friday, excluding statutory holidays, and we require at least 3 days’ notice)

  • Billing method, ideally e-billing

  • Confirmation you are authorised to act on behalf of the account holder.

Fees

There is a fee for the reading, final invoice and account changes. View charges.