This is to protect your own health and safety.

When our network maintenance contractors are working they need to be aware of anyone who has entered the network.

We also need assurance that people accessing our network have the proper training and qualifications.

Follow these steps:

1. Attend a networks health and safety induction. Book now

2. Find the manhole ID number:

   • Go to the GIS map

   • Enter the site address

   • Click on the manhole you want to access. The wastewater pipes are red lines, and the manholes are red circles

   • The pop-up will include the ID number (see image)

3. Complete the wastewater access request form or the wastewater connection request form. Send the form and supporting documents to networkauthorisation@water.co.nz. Note: Only people with a confined space entry permitting system may enter a manhole. The person entering the manhole must complete their own job safety analysis.

4. We will assess your application within 3 working days, and notify you by email.

5. Carry out your work.

6. When the work is done, please email networkauthorisation@water.co.nz

   • ​​Enter the manhole ID number in the subject line

   • Attach a photo of the closed manhole lid

   • Confirm that the work is completed