• To protect your own health and safety

• To ensure we know who is working on our network at any particular time

• To ensure that people accessing our network have the proper training and qualifications.

Follow these steps:

​1. Confirm you have read and fully understand our manhole opening procedure. Click here to access.

2. Read and fully understand our confined spaces decision tree. Click here to access.

3. Find the manhole ID number:

• Go to the GIS map

• Enter the site address

• Click on the manhole you want to access. The wastewater pipes are red lines, and the manholes are red circles

• The pop-up will include the ID number (see image below)

• ​Attach the GIS map to the application.

4. Complete the wastewater access request form or the wastewater connection request form.

• Send the form and supporting documents to [email protected].
• Note: Only people with a confined space entry permitting system may enter a manhole. The person entering the manhole must complete their own job safety analysis and our confined space risk score decision tree.

5. We will assess your application within 3 working days, and notify you by email.

6. Carry out your work.

7. When the work is done, please email [email protected]

• ​​Enter the manhole ID number in the subject line

• Attach a photo of the closed manhole lid

• Confirm that the work is completed