Follow the health and safety requirements
To gain entry to our wastewater network for any purpose you will need our authorisation first.
Examples of activities include:
checking the depth of a manhole
raising or lowering a manhole
making CCTV footage
We will only authorise people who:
have attended our health and safety induction
have the required immunisations, and
are trained to use a gas detector.
This is to protect your own health and safety.
When our network maintenance contractors are working they need to be aware of anyone who has entered the network.
We also need assurance that people accessing our network have the proper training and qualifications.
Follow these steps:
Attend a networks health and safety induction. Book now
Find the manhole ID number:
Go to the GIS map
Enter the site address
Click on the manhole you want to access. The wastewater pipes are red lines, and the manholes are red circles
The pop-up will include the ID number (see image)
Complete the wastewater access request form or the wastewater connection request form. Send the form and supporting documents to firstname.lastname@example.org. Note: Only people with a confined space entry permitting system may enter a manhole. The person entering the manhole must complete their own job safety analysis.
We will assess your application within 3 working days, and notify you by email.
Carry out your work.
When the work is done, please email email@example.com
Enter the manhole ID number in the subject line
Attach a photo of the closed manhole lid
Confirm that the work is completed