Our development portal is up and running
The portal makes it easy to apply for and track new connections, asset creation and works over applications. Once you’ve set up your account you can access the dashboard for progress updates or to apply for a new connection.
Apply for a domestic connection
Depending on what services you require in your home, you can apply for the following:
When does billing start?
Water and wastewater: We start charging from the time we install the meter. This includes the monthly fixed charge as well as any consumption.
Water only: We start charging from the time we install the meter. This includes the monthly fixed charge as well as any consumption.
Wastewater only: We start charging from the date we approve your application. This includes the monthly fixed charge as well as any consumption.
Helpful tip: If your projected build finish date is a while away, you may want to consider installing the asset closer to your finish date, that way you will delay monthly charges.
If you are a homeowner planning to build a new home that involves a water or wastewater connection
- It’s a good idea to seek advice from a drainlayer, architect, engineer or other qualified person. They will know the requirements and standards you must comply with. Auckland Council may consult us if you are applying for building consent.
Before you start gathering your information, here's some useful information
- To learn about building consents, click here to go to Auckland Council’s website.
- The image below helps to explain our Infrastructure Growth Charges. Click here to view our connection charges.
What is the time frame for installing a connection?
We aim to deliver the service you requested within 15 working days of receiving payment. This can, however, be dependent on the complexity of the job and traffic management requirements.
Got a question?
Phone us on (09) 442 2222, press 4. Or email [email protected]