Apply for a domestic connection

COVID-19 lockdown

During this time, we’ll be focusing on critical water and wastewater operations. This means non-urgent and non-essential services will be postponed. If you have a scheduled installation and believe it is essential work, please contact 09 442 2222 (select option 4, then option 2) so we can determine if the connection can progress. We will assess it based on the information you provide. If the work is deemed essential, the usual process will apply and payment will be required. Then we will begin the physical work to install your meter.

For all works deemed non-essential, the standard process will apply when physical works resume.

Any questions?
Please email or call 09 442 2222 (option 4).


Apply for a domestic connection

Depending on what services you require in your home, you can apply for the following:

  • water and wastewater (connect to both networks) 

  • water only (new or additional meter) 

  • wastewater only.

If you are a homeowner planning to build a new home that involves a water or wastewater connection
It’s a good idea to seek advice from a drainlayer, architect, engineer or other qualified person. They will know the requirements and standards you must comply with. Auckland Council may consult us if you are applying for building consent.

Before you start gathering your information, here's some useful information

  • To learn about building consents, click here to go to Auckland Council’s website.
  • The image below helps to explain our Infrastructure Growth Charges. Click here to view our connection charges.

image explaining infrastructure growth charges in Auckland

Now, follow the steps below to avoid delays with your application.

Step 1: Are there services in my area?
Step 2: Prepare your information

Once you have all the required information on hand, follow the final three steps below.

Step 3: Apply
Step 4: Invoice and payment
Step 5: Once payment is made

What is the time frame for installing a connection? 

We aim to deliver the service you requested within 15 working days of receiving payment.  

When does billing start? 

Water and wastewater: We start charging from the time we install the meter. 

Water only: We start charging from the time we install the meter. 

Wastewater only: We start charging from the date we approve your application.

Got a question? 

Phone us on (09) 442 2222, press 4. Or email