Understand the steps for connecting public or private pipes to our network
This information is for:
You have engineering planning approval (EPA) from Auckland Council. This includes submitting compliance statements CS3 and CS4. Learn more: Construction of developments
You have received a letter from us confirming that you can connect to the wastewater network. The letter includes your application number, which you must give to the drainlayer.
Auckland Council has approved and stamped your site and drainage plans as part of the building consent process. Visit the council website
You have sent us an application for a connection. See:
Apply for a domestic connection
Apply for a commercial connection
In Auckland most wastewater is carried by gravity pipes. These can be connected by a drainlayer who is licensed or certified by the New Zealand Plumbers, Gasfitters and Drainlayers Board (NZPGDB).
To check whether your drainlayer has a current licence, search the register on the PGDB website.
If we consider the job to be complex, a maintenance contractor will need to do the work. Learn more: Complex wastewater connections
The drainlayer must follow this process:
Complete the wastewater connection request form
Email it to [email protected]
When we approve your application we will send you an email. This may take up to 10 working days
When you have approval, notify us by emailing 2 working days before carrying out the connection. If we have planned works or urgent unplanned works, we reserve the right to cancel or reschedule your job
Complete the work as specified in the approved plans
Notify us again by email within 1 working day that the job is done
Complete a Compliance Statement 3 – Construction Works for the work. Email it to [email protected]
We send you a Certificate of Acceptance.
Developers: You will need the Certificate of Acceptance for the 224C process with Auckland Council. Learn more: Asset acceptance, connection and vesting
Other customers: You will need the Certificate of Acceptance for the Code Compliance Certificate (CCC) from Auckland Council
Our network maintenance contractor will do the work if your connection involves any of the following:
A pressure sewer system
A vacuum system
Significant flow management