Pay fixed charge annually

Under the Residential Tenancies Act, the landlord or property owner is responsible for paying the annual fixed wastewater charge. All properties with a water meter and a wastewater connection pay a fixed wastewater charge as well as the volumetric water charge. This pays for maintaining the public wastewater network. Click here to learn more.

By default, your fixed wastewater charges are billed on your monthly invoices. This is our standard billing set up and will occur without you needing to contact us. If, however, you would rather pay the charge via a lump sum annual payment, we offer a simple service whereby you can opt in by 5pm Thursday 18th June. The opt in period is for the current year which runs from 1st July 2020 to 30th June 2021.

Below, we'll explain who can opt in to pay via a single payment and how to do that.
 

Who can opt in to pay via a lump sum payment?

This payment option is intended for tenanted properties.
 

Who cannot opt in to pay via a lump sum payment?

It is not available in these three situations:
1.      You have a shared meter set-up where the fixed charge is shared over multiple dwellings.
2.      Your property has no water meter and you pay a notional fixed wastewater charge per month.  
3.      You have no wastewater services.
 

How do I opt in?

Please follow the relevant guidelines below when applying to opt in.

1. I have never opted in

  • Please click here to complete the online form; or
  • Email your water account number and property address to info@water.co.nz using the subject line: Opt in for annual fixed wastewater charges.

2. I have more than five properties and want to opt in
  • Please provide the below information in an Excel spreadsheet and email it to info@water.co.nz
  • Information required on the spreadsheet is as follows: water account number, name of the legal owner, property address.
3. I have previously opted in and I want to stay opted in
  • Once you have opted in, this will roll over each year. You don’t need to contact us unless you wish to opt out or are selling your property.
 

What to expect once you've opted in

We won't produce a separate invoice for this lump sum charge. Your July invoice will be higher than normal due to the charges below:
  • The monthly volumetric water charge
  • The monthly volumetric wastewater charge
  • The final pro-rata fixed wastewater charge for the previous billing year
  • ​Any administration charges or account fees 
  • The full fixed wastewater charge for the upcoming year. This is your lump sum payment. 

For the rest of the year (to the following June), the monthly bill will only set out the volumetric charges as follows:
  • The monthly volumetric water charge
  • The monthly volumetric wastewater charge
  • Any administration charges or account fees 
Note: The bill will remain in the property owner’s name.

 

If you wish to opt out, please follow the relevant steps below

1. I have previously opted in and I want to opt out

  • Click here to complete the online form; or
  • Email your water account number and property address to info@water.co.nz using the subject line: Opt out for annual fixed wastewater charges.
2. I am selling or my property has been sold
Please make sure your solicitor is aware you are currently opted in. Once we receive notification that the property is sold it will automatically be opted out and any remaining fixed charges will be credited on the final invoice.
 

Customer questions

Can I opt in for upfront annual fixed charge if my account is overdue?
What happens to my direct debit payments once I opt in?
I have opted in and paid my upfront fixed charge. What happens if I sell my property partway through the period?
I paid my fixed charge upfront. Why are you contacting me for payment when my tenant hasn't paid their bill?
I've bought a rental property and would like to opt in. How do I do this?