Customer contract

What does the contract cover?

When you become a Watercare customer, you automatically enter into a contract with us. The contract is a legally binding document. It sets out:

  • the terms under which we provide water and wastewater services to you

  • your obligation to pay for these services

  • price schedules for domestic and commercial customers

  • terms and conditions for infrastructure growth charges

  • your rights in any dispute with us.

Read the customer contract

The customer contract changed on 1 July 2021. If you need a printed copy of the contract, please phone (09) 442 2222 or email [email protected].

View current charges 

Domestic water and wastewater charges, IGCs and other charges
Commercial water and wastewater charges, IGCs and other charges
Note: Pit connection fee listed in the above document refers to vacuum wastewater systems which are used in Clevedon, Kawakawa and parts of Drury.
Click here for more on vacuum pits.

More information

Who is responsible for pipes?
Learn about the point of supply for water and wastewater.

Watercare debt management code of practice (PDF)
This explains our process for when you do not pay your bill by the due date.

Charter for Commissioners (PDF)
This outlines the objection process for infrastructure growth charges.