What does the contract cover?
When you become a Watercare customer, you automatically enter into a contract with us. The contract is a legally binding document. It sets out:
the terms under which we provide water and wastewater services to you
your obligation to pay for these services
price schedules for domestic and non-domestic customers
terms and conditions for infrastructure growth charges
your rights in any dispute with us.
The customer contract changed on 1 July 2020
The customer contract was changed to reflect the new pricing which came into effect on 1 July.
If you need a printed copy of the contract, please phone (09) 442 2222 or email email@example.com and we will send you a copy.
View current charges
Domestic water and wastewater charges, IGCs and other charges (effective from 1 July 2020)
Non-domestic water and wastewater charges, IGCs and other charges (effective from 1 July 2020)
Who is responsible for pipes?
Learn about the point of supply for water and wastewater.
Watercare debt management code of practice (PDF)
This explains our process for when you do not pay your bill by the due date.
Charter for Commissioners (PDF)
This outlines the objection process for infrastructure growth charges.