Customer contract

Our customer contract changed on 1 July

What does the contract cover?

When you become a Watercare customer, you automatically enter into a contract with us. The contract is a legally binding document. It sets out:

  • the terms under which we provide water and wastewater services to you

  • your obligation to pay for these services

  • price schedules for domestic and commercial customers

  • terms and conditions for infrastructure growth charges

  • your rights in any dispute with us.

Read the current customer contract

If you need a printed copy of the contract, please phone (09) 442 2222 or visit our contact us page.

View current charges 

Domestic water and wastewater charges, IGCs and other charges
Commercial water and wastewater charges, IGCs and other charges

More information

Who is responsible for pipes?
Learn about the point of supply for water and wastewater.

Watercare debt management code of practice (PDF)
This explains our process for when you do not pay your bill by the due date.

Charter for Commissioners (PDF)
This outlines the objection process for infrastructure growth charges.