Customer contract

What does the contract cover?

When you become a Watercare customer, you automatically enter into a contract with us. The contract is a legally binding document. It sets out:

  • the terms under which we provide water and wastewater services to you

  • your obligation to pay for these services

  • price schedules for domestic and non-domestic customers

  • terms and conditions for infrastructure growth charges

  • your rights in any dispute with us.

The customer contract will change as of 1 July 2019

The customer contract is changing to reflect the new pricing which will come into effect on 1 July.  Find out more about the upcoming changes. 

Below is the updated customer contract which includes our new domestic and non-domestic charges.
Customer contract as of 1 July 2019

Read the customer contract

If you need a printed copy of the contract, please phone (09) 442 2222 or email and we will send you a copy.

View current charges 

Domestic water and wastewater charges, IGCs and other charges (effective from 1 July 2018)
Non-domestic water and wastewater charges, IGCs and other charges (effective from 1 July 2018)

More information

Who is responsible for pipes?
Learn about the point of supply for water and wastewater.

Watercare debt management code of practice (PDF)
This explains our process for when you do not pay your bill by the due date.

Charter for Commissioners (PDF)
This outlines the objection process for infrastructure growth charges.