Your meter serial number
The number of your meter is on your water bill. See page 2, under ‘consumption details’.
You can also find the number online using MyAccount: Go to MyAccount help and follow the steps for View/download/print a bill.
Meter reading access
Our meter readers need to access your water meter every other month, so please make sure it is not overgrown or covered. Contact us if it is difficult to access your property, for instance because of locked gates, or dogs. Find out more about meter access.
Not sure which meter serves your property?
Reading your water meter
Reading your water meter can be useful if you think there may be a leak somewhere on your property. You may also like to read your meter to see how much water you use during a day or week, or to confirm that the latest meter reading on your bill is accurate. Don’t forget to record the date of your reading.
Most water meters are a digital metric type.
You only need to read the black numbers on the white background. These show the amount of water you use in kilolitres (1000 litres). We charge per kilolitre. You can ignore the white numbers on the red background as these show amounts less than a kilolitre.
Reading your smart meter
If you have a smart meter, note down all the numbers before and after the decimal point.
For more on smart meters and how to read your smart meter, click here.
Different types of meter
Some meters have a different number of digits showing on the dial. For example:
How to calculate your water bill (PDF 353KB)