Learn about payment options and authorising tenants
Please tell us about any tenancy changes, so we can update the account.
An authorised tenant can deal directly with us about the water account.
Opt in and save time managing wastewater payments.
For full details about utility bills and other issues, see the government site Tenancy Services.
Landlord sends bill to tenant themselves
Quick and easy way to receive your bill via email
Sign up at any time via MyAccount, email or phone us.
Reduces admin, as tenants automatically receive a copy of the water bill via email
Sign up at any time via MyAccount or phone us.
You can opt in by 5pm on 17 June.
The period runs 1 July to 30 June every financial year.
The landlord/ property owner is ultimately responsible for the charges at the property, regardless of:
For more information, see the customer contract.
The government site Tenancy Services has information for landlords and tenants about paying the water bill:
By law we must provide a continuous supply of water, as it is essential for survival. Unlike other utilities such as power or gas, we cannot turn off the service.
We supply the service to the property, not to individual tenants. This means that the landlord or property owner must ensure the continuous water supply is paid for.
It is up to the landlord and tenant to agree on who will pay each part of the bill.
If a tenant is paying the usage (volumetric) part of the water bill, landlords should:
Learn about authorising tenants
To authorise a tenant, contact us:
You may also want to choose the one-off fixed charge payment (an option for landlords/property managers).
For all the details, see Authorising tenants.
Our contract is with the property owner (the customer). If a customer appoints a project manager and draws up an agreement (PMA), we need a signed copy of it. When dealing with the property manager we can only do what the PMA allows – for instance, requesting a refund or authorising tenants.
TIP: Before sending us a signed PMA, it would be helpful to send us a draft, so that we can make sure the project manager has the authority we may require.
Yes. If you own or manage a tenanted property, you can pay the fixed charge for wastewater as an upfront payment once a year in July.
Learn more and opt in: Fixed charge payment
It depends on the arrangement with the property manager, but usually the property manager pays the account in full. Then the owner or tenants pay other charges separately, depending on the agreements they have.
Learn more about the fixed charge payment
The first and last names of the owner will be printed on the bill. If there are more than three owners of a property the names may not all be printed.
The name of any person who is not a legal owner will not be on the bill. This is because the contract is between Watercare and the owner.
When the bill is sent to a commercial tenant, the owner’s name will be printed on the first line of the postal address. No employee name will be printed on the bill.
To change the name on the bill from the owner to the lessee, please complete the change of commercial lease form, including the direct debit form.
If the request comes from the owner, bills can be sent to a tenant without a completed change of commercial lease form.
Bills can be sent to a tenant at the owner’s request (by post or email). See e-billing.
See also above: Whose name is on the bill?
Generally it is the landlord’s/owner’s responsibility to fix leaks and pay for any repairs. Tenants should notify the landlord as soon as there is a problem. However, it depends on the agreement with the tenant.
It is important to fix leaks quickly to minimise property damage and avoid high water bills.
TIP: Set up an agreement about repairing leaks, including what to do when the landlord is unavailable. See also: Leak repairs